How much of your week goes on chasing stock, packing orders, and following up shipments?
Smart Link is a logistics partner you can connect to your Salla store to hand over the whole chain — receiving and managing your stock, picking and packing orders, then shipping and delivering them. Choosing a partner that covers all of it makes running the business a lot simpler. In this guide, you'll learn how to connect Smart Link to your store, how to set its shipping rates, and what the service covers across cities, timings, and returns.
To connect Smart Link to Salla, open (Installed apps) from your dashboard side menu, click (Browse the Salla App Store), open the Smart Link app page, and click (Install). Review the permissions the app asks for, click (Grant permission), and your store is linked to your Smart Link account.
📌 Article overview
- What Smart Link is
- How to connect Smart Link to your store
- Frequently asked questions
🎯 What Smart Link is
Smart Link specializes in end-to-end logistics. The company takes on the full operation: receiving and managing inventory, preparing orders, and handling shipping and delivery. It runs fully equipped warehouses with a professional operations team, the staff on the ground, and the technology behind them to deliver successfully across every region.
🚀 How to connect Smart Link to your store
1. From the side menu of your dashboard, click (Installed apps).
2. On the Salla App Store banner, click (Browse the Salla App Store).
3. On the Smart Link for transport and storage app page, click (Install).
4. Review the permissions the app is asking for, then click (Grant permission).
Your Salla store is now linked to your Smart Link account.
For more detail, see Managing my store's apps.
❓ Frequently asked questions
How do I set Smart Link shipping rates?
1. From the side menu of your dashboard, click (Installed apps).
2. On the all apps page, find the Smart Link app and click (App settings).
3. On the (Shipping rates) tab, enter the rates for the cities and regions you want to cover.
For more detail, see Shipping and delivery option settings.
How do I switch an app off temporarily in my store?
1. From the side menu of your dashboard, click (Installed apps).
2. On the all apps page, find the Smart Link app and click (App settings).
3. Turn the option (Hide the shipping company from the checkout page) on or off.
How do I remove the Smart Link app from my store?
1. From the side menu of your dashboard, click (Installed apps).
2. On the all apps page, find the Smart Link app, click the (...) icon, then click (Delete app), as shown below.
Which cities are supported for merchant pickup?
Riyadh.
Which cities are supported for customer shipping and delivery?
Every city in Saudi Arabia, plus the Gulf countries.
How does signing up and connecting work?
Arrange it with the sales team, open an account on the company's site, then connect the app.
How are payments settled?
Every 7 business days, on terms agreed with you.
When is the best time to contact the company's customer service?
Every day except Friday, from 9 AM to 5 PM.
Do I get a report on amounts and stock levels?
Yes — you're sent stock and payment reports regularly.
How is an order sent to the company?
The order is passed through once it's processed in the platform's system.
Is there shipment tracking?
Yes.
How does the waybill work?
You export and print it straight from the platform's system once the order has been uploaded.
If a shipment has more than one carton, does each carton get its own waybill?
One waybill is created stating how many cartons make up the shipment, and a copy is printed per carton. For example, shipment 121212 with 3 cartons prints 3 waybills carrying the same shipment number with different carton numbers: 1/3, 2/3, and 3/3.
How is a customer's address changed after the waybill has been issued?
You can change it yourself in the system until the shipment is handed to Smart Link. After handover, contact customer service or your account manager to update the details.
Do you deliver within the same city, and between cities?
Yes, both same-city and intercity shipping are available.
Is there door-to-door pickup and delivery?
Yes. Shipments are collected from the customer on request, coordinated with the shipping companies.
Do you support international shipping?
Yes, coordinated with the shipping companies.
Who do I contact if there's a problem with a shipment?
Contact your account manager or customer service, and Smart Link will sort it out as quickly as possible.
Can I ship liquid products?
Yes, as long as the shipment is sealed properly.
What is the maximum number of cartons per shipment?
Three cartons per shipment, and up to five depending on the volumetric weight.
Can I ship valuables, and are they insured?
Valuable shipments are insured, with compensation for damaged shipments capped at SAR 500 per shipment.
Is there a two-hour delivery service?
Yes, in Riyadh, coordinated with the shipping companies.
What areas are covered inside and outside the city?
Same-day delivery in Riyadh, two days for Jeddah and Dammam, and 3 to 7 business days for other cities.
Does two-hour delivery cover restaurants and food?
No.
Do you offer chilled shipping, and at what temperature?
Yes, through partner refrigerated transport companies. [Verify: the Arabic answers "yes" but never gives the temperature range in the vehicles.]
Do you offer storage, picking, and packing?
Yes.
What are the minimum and maximum shipping weights?
There is no weight limit.
Is cash on delivery available, and is card payment supported?
Both cash on delivery and card payment are available. The cash-on-delivery fee depends on the terms agreed with you.
How is the shipping or delivery price calculated?
By the size and the volume of shipments you send.
How soon does a driver come for a home pickup?
As agreed with you.
Can an order be returned, and what does it cost, if the customer never received it?
Yes, on the terms agreed with you.
What happens if a shipment is delayed or damaged, and who pays?
Contact your account manager or customer service, and Smart Link will resolve it as quickly as possible. [Verify: the Arabic never says who carries the cost.]
How long does delivery inside the merchant's city take, and how long is shipping?
Orders in Riyadh ship the same day, main cities take 48 to 72 hours, other regions inside Saudi Arabia take 3 to 7 business days, and the Gulf countries take 7 to 15 business days.
A logistics partner is worth what it takes off your plate. If storage and fulfilment are the parts slowing you down, connect the app, agree your rates, and keep your attention on selling.