Not every customer wants to wait at home for a courier.
Shutl runs a network of smart lockers that gives your store pickup and drop-off across the Kingdom. Orders can be collected from your warehouse, or you can drop them into the nearest locker yourself, at any hour. You connect Shutl to your Salla store through the Salla App Store. In this guide, you'll learn how to connect Shutl, how to set up its shipping rates, how the lockers work, and how to hide or delete the app.
Shutl runs a network of smart lockers that handle pickup and drop-off for your store. Connect it through the Salla App Store, grant the permissions it asks for, then set your shipping rates. Orders reach the locker nearest your customer, either collected from you or dropped off by you.
📌 Article overview
- What Shutl is
- How to connect Shutl to your Salla store
- Frequently asked questions
🎯 What is Shutl?
Shutl provides smart locker services that give your store pickup and delivery across the Kingdom. Orders are either collected from your warehouse, or you deposit them in the smart locker closest to you, at whatever time suits you.
🚀 How to connect Shutl to your Salla store
1. From the dashboard side menu, click (Installed apps).
2. On the Salla App Store banner, click (Browse the Salla App Store).
3. On the Shutl app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
The Shutl app is now installed on your store.
For more on managing your store's apps.
❓ Frequently asked questions
How do I set up Shutl shipping rates?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Shutl app and click (App settings).
3. On the (Shipping rates) tab, enter your rates for the cities and regions you serve.
For more on shipping and delivery option settings.
Coverage and contracting
Which cities are supported, for the merchant and for customer shipping and delivery?
Riyadh, Jeddah, Dammam, Khobar, Dhahran, Jubail, Hofuf, Abha, Khamis Mushait, Al Wadiain, Taif, Madinah, Buraidah, Unaizah, and Al Badai. [Verify: that is 15 cities, but another answer says Shutl currently covers 14.]
How do I sign up and connect?
Contracting is either an annual contract or a monthly package. The connection itself is made from the Salla App Store, where you choose shipping and delivery, then Shutl.
How are payments settled?
Monthly, unless your contract sets a different period.
When is the best time to reach customer service?
During working hours, from 9 am to 6 pm.
Does the merchant get a report on amounts and stock?
Yes. Reports are emailed to the merchant every month.
Orders, waybills, and tracking
How is an order sent to the company?
The order is received through the Shutl platform, and delivery starts from there. There are two ways it moves:
1. Shutl collects the order from your location, then distributes it to the locker closest to the end customer.
2. You deposit the order in the locker closest to you, and Shutl collects it and moves it to the locker closest to the end customer.
Is there a shipment tracking system?
Yes, through the Shutl platform.
How does the waybill work?
Print it straight from Salla, or from the Shutl platform.
If a shipment has more than one carton, does each carton get its own waybill, or do they go in one box under a single waybill?
They go in one box under a single waybill. When the shipment has more than one carton, print the waybill, make sure a copy is on every carton, and book a large cabinet.
How do I change a customer's address after the waybill has been issued?
Contact Shutl directly. [Verify: the Arabic says to contact "the merchant or Shutl", but the merchant is the person asking.]
How do I get in touch when there is a problem with a shipment?
Through the live chat on the Shutl website. [Verify: the Arabic says "the merchant directly or live chat", but the merchant is the person asking.]
What happens if a shipment is delayed or damaged, and who covers the cost?
Shutl may be able to arrange insurance covering the value of a lost or damaged shipment, provided you instruct Shutl in writing and complete the insurance document. Shipping insurance does not cover indirect loss, damage, or any loss caused by delay.
Delivery services and timing
Do you ship within the same city, and between cities?
Yes. Shutl covers 14 cities at the moment.
Is there door-to-door pickup and delivery?
Not yet. It is launching soon with partner companies, for a small additional fee.
Do you support international shipping, and which countries do you ship to?
Not at the moment.
Is there a two-hour delivery service?
Not with standard shipping. It is offered only for instant selling with participating stores.
Does two-hour delivery cover restaurants or food?
No. Shutl does not serve restaurants and does not ship food, unless a locker is custom-built for that merchant.
What are the delivery boundaries inside and outside the city?
Inside the merchant's city, 12 to 24 hours. Outside it, 24 to 48 hours. [Verify: the Arabic answers a question about delivery boundaries with a timeframe instead of an area.]
How long does delivery take inside the merchant's city, and how long does shipping take?
Inside the merchant's city, 12 to 24 hours. Outside it, 24 to 48 hours.
When a courier is available for home pickup, when is one sent?
You set the day and the time yourself in the system.
Handling, weights, and pricing
Can I ship liquid products?
Liquids that are not tightly sealed are not accepted. Perfumes, cleaning products, and similar items can be shipped.
What is the maximum number of cartons I can ship at once?
Not fixed yet. It follows the store's order volume.
Can I ship valuable products, and are they insured?
No.
Is refrigerated shipping available?
Not at the moment.
Do you offer storage, preparation, and packing?
Not at the moment.
Is order return available, and what does it cost?
Yes. When the end customer returns an order, the cost equals the basic shipping cost. When the customer simply does not take delivery, the return carries no extra cost.
What is the minimum and maximum weight you can ship?
The maximum is 10 kg per cabinet, with SAR 1 added for every extra kilogram above that.
Cabinet type |
Dimensions |
Small |
L: 38 cm, D: 50 cm, H: 12.4 cm |
Medium |
L: 38 cm, D: 50 cm, H: 24.5 cm |
Large |
L: 38 cm, D: 50 cm, H: 37.5 cm |
Is cash on delivery available, what does it cost, and can customers pay by card?
Not at the moment.
How is the shipping or delivery price calculated?
By the number of orders you send each month.
How do I temporarily turn the Shutl app off in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Shutl app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I delete the Shutl app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Shutl app, click the (...) icon, then click (Delete app), as shown in the image.
📝 Important notes
Each cabinet takes up to 10 kg, and anything heavier costs SAR 1 per extra kilogram. Check your product weights against the cabinet sizes before you offer Shutl at checkout.
Shutl does not offer cash on delivery, refrigerated shipping, or food delivery at the moment.
Insurance is not automatic. You have to instruct Shutl in writing and complete the insurance document for cover to apply.
Lockers suit customers who would rather collect on their own schedule than wait in for a courier. If that describes the people buying from you, this is a delivery option worth offering alongside your usual carrier.