Need to offer Saudi Hajer Logistics Services Company as a shipping option in your Salla store?
Saudi Hajer Logistics Services Company operates a network of local branches and provides logistics and last-mile delivery services. This guide explains how to install its app, configure shipping rates, temporarily hide the carrier at checkout, delete the app, and review the service terms stated in the source.
To connect Saudi Hajer Logistics to Salla, install the app from the Salla App Store, review and grant its permissions, then sign in to your Saudi Hajer account or create one. After installation, open the app settings to enter the shipping rates for the cities and regions you serve.
📌 Article overview
- How to install Saudi Hajer Logistics
- How to configure shipping rates
- How to temporarily hide or delete the app
- Frequently asked questions about coverage, shipments, and service terms
💡 What is Saudi Hajer Logistics Services Company?
Saudi Hajer Logistics Services Company specializes in logistics. The source says it operates a broad network of local branches and uses its transport expertise and solutions to provide efficient last-mile delivery services.
🚀 How to connect Saudi Hajer Logistics to Salla
1. From the dashboard side menu, click (Installed apps).
2. From the Salla App Store banner, click (Browse the Salla App Store).
3. On the Saudi Hajer Logistics Services Company app page, click (Install).
4. Review the requested permissions, then click (Grant permission).
5. Sign in to your Saudi Hajer account, or click (SIGN UP) to create a new account.
The Saudi Hajer app is now installed on your store.
For more details, see managing your store apps.
⚙️ How to configure Saudi Hajer shipping rates
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Saudi Hajer app and click (App settings).
3. On the (Shipping rates) tab, enter the shipping rates for the required cities and regions.
For more details, see shipping and delivery option settings.
⏸️ How to temporarily hide Saudi Hajer at checkout
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Saudi Hajer app and click (App settings).
3. Enable or disable (Hide the shipping company from the checkout page).
🗑️ How to delete the Saudi Hajer app
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Saudi Hajer app, click the (...) icon, then click (Delete app).
❓ Frequently asked questions about Saudi Hajer Logistics
Which merchant cities are supported?
The source lists Jeddah, Madinah, Riyadh, and Dammam. [Verify: confirm current merchant coverage with Saudi Hajer.]
Which customer destinations are supported?
The source states that cities in the western, eastern, and central regions, as well as Madinah, are supported. [Verify: obtain a current city-level coverage list.]
How do I contract with and connect to Saudi Hajer?
The source says the app is free on Salla and that you should contact Saudi Hajer to complete the connection and store setup. [Verify: confirm the current app price, contract process, eligibility, and contact channel.]
How are amounts settled?
The source says settlement takes place by bank transfer to the merchant's account every Thursday at the end of the week. [Verify: confirm the current settlement schedule and any eligibility or cutoff conditions.]
When should I contact customer support?
The source answers “within 24 hours,” but does not clarify whether this is support availability or a response-time commitment. [Verify: clarify the support hours and response target.]
Does the merchant receive financial and inventory reports, when available?
Yes, according to the source.
How is an order sent to Saudi Hajer?
The source directs merchants to the official customer support email at support@alhajerlogistics.com, but does not explain the order handoff workflow. [Verify: confirm whether orders are sent automatically through the app or must be submitted by email.]
Is shipment tracking available?
Yes. The source says a shipment-tracking system is available.
How is the shipping waybill handled?
The merchant prints the waybill and attaches it to the shipment. Saudi Hajer then collects the order from the store for delivery to the customer.
Does each carton need a separate waybill?
For multiple cartons going to one customer, the source recommends placing them in one box and sending them under one waybill. [Verify: confirm packaging and waybill rules for orders that cannot fit in one box.]
How can I change the customer's address after issuing the waybill?
Issue a return request for the waybill, then update the customer's address. Alternatively, contact Saudi Hajer through its official email so the address can be changed in the shipping systems.
Are same-city and intercity shipping available?
Yes. The source says both services are available within the covered cities.
Is door-to-door delivery available?
Yes, according to the source.
Is international shipping available?
No, according to the source.
How do I report a shipment issue?
Contact Saudi Hajer through its official phone numbers or email. The source does not provide the phone numbers.
Can I ship liquid products?
No, according to the source.
What is the maximum number of cartons per shipment?
The source states a maximum of four cartons. [Verify: confirm the current carton and dimensional limits.]
Can I ship valuable products, and are they insured?
No. The source says valuable products cannot be shipped and does not state any insurance coverage.
Is two-hour delivery available?
Yes, according to the source. [Verify: confirm eligible cities, service hours, product types, and cutoff conditions.]
What are the delivery boundaries inside and outside a city?
The source states there is no delivery boundary within a city and that delivery outside a city is limited to 80 km. [Verify: confirm how distance is calculated and which locations qualify.]
Does two-hour delivery cover restaurants or food?
No, according to the source.
Is refrigerated shipping available?
Yes. The source states that refrigerated vehicles maintain a temperature of 2–8°C. [Verify: confirm current cold-chain coverage, handling requirements, and monitoring terms.]
Are storage, fulfillment, and packaging services available?
No, according to the source.
What are the shipment weight limits?
The source states there is no minimum shipment weight and the maximum is 45 kg per shipment. [Verify: confirm current actual and dimensional-weight limits.]
Is cash on delivery available, and what does it cost?
Yes. The source states that cash on delivery costs SAR 3 and that card-terminal payment is available. [Verify: confirm current fees, taxes, card types, and settlement terms.]
How is the shipping price calculated?
The source states a rate of SAR 16 for the first 15 kg, then SAR 1 for each additional kilogram. [Verify: confirm current rates, taxes, zones, dimensional-weight rules, and surcharges.]
When does the courier collect an order from the merchant?
The source says orders entered before 12:00 noon are collected on the same day. [Verify: confirm the time zone, business days, service areas, and cutoff exceptions.]
Are undelivered orders returned, and what does a return cost?
Yes. The source states that Saudi Hajer provides this service free of charge. [Verify: confirm current return eligibility, attempts, fees, and excluded causes.]
What happens if a shipment is delayed or damaged?
The source says the return policy applies, responsibility for the damage is determined, and charges are handled under the contract between the store and the carrier. [Verify: clarify the claim process, evidence, timelines, compensation, and liability limits.]
How long does delivery take within the merchant's city?
The source states delivery takes place on the same day. [Verify: reconcile this general timing with the separate two-hour service and confirm current service-level conditions.]
📝 Important notes
Coverage, prices, settlement schedules, weight and carton limits, pickup cutoffs, return fees, delivery times, cold-chain conditions, and restricted products are time-sensitive. Confirm the current contract and service terms with Saudi Hajer before publication.
The source uses inconsistent company naming and web domains and omits official support phone numbers. Confirm the preferred English brand name, current website, and support channels with the app owner.