Do you need a courier that picks up from your door and delivers the same day?
Shipping is where a good order can still turn into a bad experience. The Sarookh Delivery integration connects your Salla store to a Saudi logistics company that collects from the address you choose and delivers across a set of supported cities, with cash on delivery, two-hour delivery, and shipment tracking. You install it from the Salla App Store in a few clicks, then set your own rates by city. In this guide, you'll learn how to connect Sarookh Delivery, price your shipping, and what the company does and does not cover.
To connect Sarookh Delivery, open (My installed apps) in your Salla dashboard, click (Browse Salla App Store), open the Sarookh Delivery app page, and click (Install). Review the permissions and click (Grant permission). Your Salla store is then linked to your Sarookh account.
๐ Article overview
- What is the Sarookh Delivery app?
- How to connect Sarookh Delivery to your Salla store
- Frequently asked questions
๐ฏ What is the Sarookh Delivery app?
Sarookh is a delivery platform that collects from the location you set and brings the customer whatever they ordered. It launched in Jeddah in 2019 and covered a wide set of cities within a few months, including Makkah, Madinah, Riyadh, Qassim, and Taif, growing into one of the fastest logistics companies in the region.
๐ How to connect Sarookh Delivery to your Salla store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Sarookh Delivery app page, click (Install).
4. Check the permissions the app asks for, then click (Grant permission).
Your Salla store is now linked to your Sarookh account.
For more details, read managing my store's apps.
โ Frequently asked questions
How do I set up shipping rates for Sarookh?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Sarookh app and click (App settings).
3. Open the (Shipping rates) tab and enter your rates for the cities and regions you want to serve.
For more details, read shipping and delivery option settings.
How do I hide Sarookh at checkout without removing it?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Sarookh app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off. [Verify: the Arabic asks how to disable an app temporarily but answers with this checkout-visibility toggle, which hides the courier rather than pausing the app.]
How do I remove the Sarookh app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Sarookh app, click the (...) icon, then click (Delete app), as shown below.
What Sarookh Delivery covers
Which cities are supported for merchant pickup?
Jeddah, Riyadh, Makkah, Madinah, Taif, Hail, and Qassim.
Which cities are supported for customer shipping and delivery?
Jeddah, Riyadh, Makkah, Madinah, Taif, Hail, and Qassim.
How does contracting and connecting work?
Through the Salla website, through an API connection, or by registering on the company's own site.
How are amounts settled?
Sarookh issues invoices monthly or twice a month, depending on what the client asks for. They cover cash on delivery collection and the amounts due to both sides.
When is the best time to reach the company's customer service?
From 9 AM to 5 PM.
Does the merchant get a report on amounts and stock, where stock is held?
Yes.
How do I send an order to the company?
Upload the order through Salla, or through Sarookh directly once you have registered.
Does the company have shipment tracking?
Yes.
How does the waybill work?
The client can print the waybill and attach it to the parcel.
If a shipment has more than one carton, does each carton get its own waybill, or do they go in one box under a single waybill?
One carton and one waybill if the shipment is for a single customer and does not exceed 10 kg. Each carton goes separately with its own waybill if the cartons are for several customers.
How do I change a customer's address after the waybill is issued?
The sender is the one who issues the waybill and edits it, through Sarookh's own website.
Do you offer shipping within the same city, and between cities?
Yes, both services are available.
Is there a door to door pickup and delivery service?
Yes.
Does the company support international shipping, and which countries do you ship to?
No.
How do I get in touch when there is a problem with a shipment?
Through customer service, on the toll-free number or on WhatsApp.
Can I ship liquid products?
Yes.
What is the maximum number of cartons I can ship at one time?
There is no limit.
Can I ship valuable items, are they insured, and what is the maximum insurance cover?
No.
Is there a two-hour delivery service?
Yes.
What are the delivery limits inside and outside the city?
Delivery is only to districts that belong to the same city.
Does two-hour delivery cover restaurants or food?
No.
Do you offer refrigerated shipping, and what temperature do your vehicles hold?
No.
Do you offer storage, order preparation, and packing?
No.
What is the minimum and maximum weight you can ship?
Up to 10 kg per waybill.
Is cash on delivery available, what does it cost, and is card payment supported?
Yes. It costs SAR 5, and card payment is supported.
How is the shipping or delivery price calculated?
SAR 22.
When a driver is available for home pickup, when is the driver sent?
From 9 AM to 5 PM.
Is there a return service, and what does it cost, if the customer does not receive the goods?
Yes. An extra SAR 12 on top of the SAR 22 shipping price.
If a shipment or product is delayed or damaged, what happens, and who covers the cost?
Sarookh pays the compensation.
How long does delivery inside the merchant's city take, and how long does shipping take?
Within 24 hours.
๐ Important notes
Sarookh does not carry valuables, refrigerated goods, food on the two-hour service, or international shipments, and it does not store or pack orders for you. Check that list against what you sell before you make it your only courier.
Match your courier to the cities your customers actually order from, set your rates before you go live, and shipping becomes one less thing to manage each morning.