Do you need a Saudi logistics partner that handles delivery, shipping, and storage under one contract?
Connecting your store with Rubban Al-Qiyada gives you a Saudi logistics company covering Madinah, Jeddah, Riyadh, and Dammam, with same-city delivery in one to two business days, cash on delivery, and storage and packaging services alongside it. Once the app is installed, your Salla orders move to the carrier straight from the dashboard. In this guide, you'll learn what Rubban Al-Qiyada offers, how to connect it to your store, how to set its shipping rates, and the answers merchants ask for most about its coverage and terms.
To connect Rubban Al-Qiyada, open (Installed apps) from your dashboard's side menu, click (Browse the Salla App Store), open the Rubban Al-Qiyada app page, and click (Install). Review the permissions the app asks for, then click (Grant permission). Your store is now linked to the carrier, and you can add shipping rates from (App settings).
📌 Article overview
- What is Rubban Al-Qiyada?
- How to connect your store with Rubban Al-Qiyada
- Frequently asked questions
🎯 What is Rubban Al-Qiyada?
Rubban Al-Qiyada is a Saudi logistics company working across several areas: delivering, shipping, and storing products and goods. It focuses on safe, straightforward services that keep its clients' business moving quickly, and it serves both companies and individuals — through modern technology, trained staff held to clear quality standards, and experience managing contracts with major companies.
👣 How to connect your store with Rubban Al-Qiyada
1. From the side menu of your dashboard, click (Installed apps).
2. From the Salla App Store banner, click (Browse the Salla App Store).
3. From the Rubban Al-Qiyada for mail transport app page, click (Install).
4. Review the permissions the app asks for, then click (Grant permission).
Your Salla store is now connected to your Rubban Al-Qiyada account.
For more details, read managing my store's apps.
❓ Frequently asked questions
How do I set up Rubban Al-Qiyada shipping rates?
1. From the side menu of your dashboard, click (Installed apps).
2. On the all-apps page, find the Rubban Al-Qiyada app and click (App settings).
3. From the (Shipping rates) tab, enter the rates for the cities and regions you need.
For more details, read shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (Installed apps).
2. On the all-apps page, find the Rubban Al-Qiyada app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the Rubban Al-Qiyada app from my store?
1. From the side menu of your dashboard, click (Installed apps).
2. On the all-apps page, find the Rubban Al-Qiyada app, click the (...) icon, then click (Remove app), as shown below.
Which cities are supported for merchant pickup?
Madinah, Jeddah, Riyadh, and Dammam.
Which cities are supported for customer shipping and delivery?
Madinah, Jeddah, Riyadh, and Dammam. Shipping between all cities of the Kingdom is being added in the near future.
How do I sign up and connect?
Coordinate with the sales team, sign the contract, then connect.
How are amounts settled?
Every 15 or 30 business days, whichever suits the client.
What is the best time to reach customer service?
Every day of the week from 9 AM to 5 PM, except Friday.
Does the merchant get a report of amounts and inventory, if available?
Yes. Merchants receive inventory and settlement reports on a regular schedule.
How are orders sent to the company?
By forwarding the order, when it is fulfilled through the platform's system.
Is there a shipment tracking system?
Yes, tracking is available.
How is the waybill issued?
It is exported and printed straight from the platform's system once the order is submitted.
If a shipment holds more than one carton, does each carton get its own waybill, or do they all ship under one?
One waybill is created listing the number of cartons in the shipment, and a copy is printed for each carton.
How is the customer's address changed after the waybill is issued?
By raising a ticket to change the address, or by contacting customer service or your account manager.
Is shipping available within the same city, and between cities?
Same-city shipping is available. Shipping between cities is being added.
Is door-to-door pickup and delivery available?
Yes.
Does the company support international shipping, and to which countries?
No.
How do I get in touch if there's a problem with a shipment?
Contact technical support or management, and the issue is resolved as quickly as possible.
Can liquid products be shipped?
Yes, as long as the shipment is sealed properly.
What is the maximum number of cartons per shipment?
It depends on the weight and size of the shipment.
Can valuable products be shipped, is there insurance, and what is the coverage limit?
No.
Is two-hour delivery available?
It can be arranged after coordinating with the company.
What are the delivery boundaries inside and outside the city?
One to two business days.
Does two-hour delivery cover restaurants or food?
Yes.
Is refrigerated shipping available, and at what vehicle temperature?
No.
Are storage, fulfillment, and packaging services available?
Yes.
What are the minimum and maximum weights that can be shipped?
There is no weight limit.
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes, for a fee of SAR 5 per cash on delivery order. Card payment is being added.
How is the shipping or delivery price calculated?
Based on the size and number of the client's shipments.
When home pickup is available, when is the courier sent?
At the time agreed with the client.
Is order return available, and what does it cost, if the customer does not receive the goods?
Yes, on terms agreed with the client.
If a shipment is delayed or its products are damaged, what happens and who covers the cost?
Compensation is paid when the cause lies with Rubban Al-Qiyada.
How long does delivery inside the merchant's city take, and how long does shipping take?
One to two business days.
A carrier is worth setting up before you need it, not during your busiest week. If your orders sit in Madinah, Jeddah, Riyadh, or Dammam and you also want storage and packaging handled, connect Rubban Al-Qiyada and get your rates in place early.