How much of your day goes to chasing where a parcel got to?
ROZ EXPRESS is a logistics company that handles delivery, order tracking, and a range of payment methods, and it connects to your Salla store through the Salla App Store. Install the app, set your shipping rates, and your waybills are prepared straight from Salla. In this guide, you'll learn how to connect ROZ EXPRESS, how to set up its shipping rates, how to hide or remove it, and what the service covers.
ROZ EXPRESS is a logistics company you connect through the Salla App Store. Install the app, grant the permissions it requests, then open its app settings and enter your shipping rates for the cities you serve. Waybills are then prepared from Salla, which is linked to the ROZ site.
๐ Article overview
- What ROZ EXPRESS is
- How to connect ROZ EXPRESS to your Salla store
- Frequently asked questions
๐ฏ What is ROZ EXPRESS?
ROZ EXPRESS is a logistics company built around giving customers an advantage in the services it offers: delivery, order tracking, and a choice of payment methods.
๐ How to connect ROZ EXPRESS to your Salla store
1. From the dashboard side menu, click (Installed apps).
2. On the Salla App Store banner, click (Browse the Salla App Store).
3. On the ROZ EXPRESS app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your ROZ EXPRESS account.
For more on managing your store's apps.
โ Frequently asked questions
How do I set up ROZ EXPRESS shipping rates?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the ROZ EXPRESS app and click (App settings).
3. On the (Shipping rates) tab, enter your rates for the cities and regions you serve.
For more on shipping and delivery option settings.
How do I temporarily turn the app off in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the ROZ EXPRESS app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off. [Verify: the Arabic heading says this temporarily disables the app, but the step only hides the carrier at checkout.]
How do I delete the ROZ EXPRESS app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the ROZ EXPRESS app, click the (...) icon, then click (Delete app), as shown in the image.
Coverage and contracting
Which cities are supported for the merchant?
Riyadh, Qassim, Jeddah, and Dammam.
Which cities are supported for customer shipping and delivery?
Riyadh, Qassim, Jeddah, and Dammam.
How do I sign up and connect?
Talk to your ROZ account manager. To open a new account, contact customer service.
How are payments settled?
Settlement for amounts and cash on delivery happens every 15 days, by bank transfer.
When is the best time to reach the company's customer service?
Between 8 am and 2 pm on working days, which is when you are most likely to get a same-day reply.
Does the merchant get a report on amounts and stock?
Yes. Reports are available.
Orders, waybills, and tracking
How is an order sent to the company?
Through the pickup courier, daily, when trucks are available.
Is there a shipment tracking system?
Yes, that service is available.
How does the waybill work?
The waybill is prepared from Salla, which is linked to the ROZ site.
If a shipment has more than one carton, does each carton get its own waybill, or do they go in one box under a single waybill?
Every shipment has to be a single-piece shipment. Multi-piece shipments are not accepted.
How do I change a customer's address after the waybill has been issued?
Contact customer service.
How do I get in touch when there is a problem with a shipment?
Contact customer service.
What happens if a shipment is delayed or damaged, and who covers the cost?
Contact ROZ customer service. [Verify: the Arabic does not say who bears the cost.]
Delivery services and timing
Is there door-to-door pickup and delivery?
Yes, that service is available.
Do you support international shipping, and which countries do you ship to?
No. International shipping is not available.
Is there a two-hour delivery service?
No, that service is not available.
Does two-hour delivery cover restaurants or food?
No, that service cannot be offered.
What are the delivery boundaries inside and outside the city?
Every area inside the city is covered.
How long does delivery take inside the merchant's city, and how long does shipping take?
Delivery time varies by destination and by season, and ROZ makes every effort to deliver shipments. [Verify: the Arabic gives no delivery time for either case.]
When a courier is available for home pickup, when is one sent?
Book a courier through Salla when you issue the waybill, and one is sent the next working day.
๐ Important notes
Write the address in full, in this order:
- Customer name: the customer's or merchant's name.
- Address 1: building number and street name.
- Address 2: district, city, and neighborhood name.
- Address 3: a nearby landmark, optional.
Handling, weights, and pricing
Can I ship liquid products?
No. Liquid and flammable products cannot be shipped with ROZ.
What is the maximum number of cartons I can ship at once?
There is no set cap.
Can I ship valuable products, are they insured, and what is the maximum cover?
ROZ does not compensate for the value of damaged products, so pack your items well to protect them in transit. The maximum is SAR 100. [Verify: the Arabic says ROZ does not compensate for damaged products and then gives a SAR 100 maximum, which contradicts it; the insurance question itself is not answered.]
Is refrigerated shipping available, and at what temperature?
Refrigerated shipping is not available, but every vehicle and warehouse is air-conditioned.
What is the minimum and maximum weight you can ship?
There is no minimum. The maximum is 50 kg per waybill.
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes, cash on delivery is available, and every other payment method is available too.
How is the shipping or delivery price calculated?
By actual weight or volumetric weight, whichever is greater. Volumetric weight is length x width x height, divided by 5000.
Is order return available, and what does it cost?
Yes. If the customer does not take delivery, the return costs the same as the original shipment.
Shipping rules are only annoying when you find out about them after the parcel is packed. Check the weight cap and the banned items before you promise a customer anything.