Do you know what your delivery actually costs before you quote a customer a shipping fee?
Postage is a global logistics company covering road transport, customs clearance and last-mile delivery. Connecting Postage to your Salla store adds it as a shipping option at checkout, lets you price delivery city by city, and gives you shipping labels and tracking from inside your dashboard. In this guide, you'll learn how to install the app, set your shipping rates, pause it, remove it, and what Postage covers on weights, insurance, cash on delivery and returns.
To connect Postage to your Salla store, open (My installed apps), browse the Salla App Store, and install the Postage app. Grant the permissions it asks for, then set your shipping rates for each city and region from the app settings or your store's shipping options page.
📌 Article overview
- What Postage does
- How to connect Postage to your store
- Frequently asked questions
🎯 What Postage does
Postage is a global logistics company set up for delivery and road transport, offering a full range of customs clearance and shipping services worldwide.
🚀 How to connect Postage to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. On the Postage app page, click (Install).
4. Review the permissions the app needs, then click (Grant permission).
Your Salla store is now linked to your Postage account.
For more details, see managing your store's apps.
❓ Frequently asked questions
How do I set my Postage shipping rates?
There are two ways to reach the shipping rate settings.
Option 1: from your installed apps
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find Postage and click (App settings).
Option 2: from your store settings
1. On the store settings page, click (Shipping and delivery options).
2. Under the shipping and delivery options, find Postage and click (Settings).
Either way, open the (Shipping rates) tab and enter your rates for the cities and regions you serve.
For more details, see shipping and delivery option settings.
How do I pause an app temporarily?
You can stop using an app without deleting it, from the shipping and delivery options page in your store settings. Turn the app on or off using the toggle shown below.
How do I remove the Postage app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find Postage, click the (...) icon, then click (Delete app), as shown below.
Which cities does Postage cover for merchants?
Every city in the Kingdom.
Which cities does Postage deliver to for customers?
Every city in the Kingdom.
How do I sign up and connect?
Install the Postage app from the Salla App Store, then send Postage your bank details so they can transfer your cash-on-delivery collections.
How are payments settled?
Cash-on-delivery amounts are transferred twice a week, and Postage invoices the merchant monthly.
When is the best time to reach Postage customer service?
Saturday to Thursday, 9 am to 6 pm.
Do merchants get a report of amounts and stock?
Yes, where stock data is available.
How are orders sent to Postage?
Through the app integration, so orders pass across electronically.
Is there shipment tracking?
Yes.
How do shipping labels work?
Once the app is installed, click issue shipping label and the label is generated immediately.
If a shipment has several boxes, does each box get its own label?
Postage prints one multi-piece label. A copy goes on every piece, and the shipment is handled as a single label.
How do I change a customer's address after the label is issued?
Contact Postage customer service.
Do you ship within the same city, and between cities?
Yes, both.
Is there a door-to-door pickup and delivery service?
Yes.
Does Postage handle international shipping, and to which countries?
Yes, worldwide.
Who do I contact if something goes wrong with a shipment?
Postage customer service.
Can I ship liquids?
Yes.
What is the maximum I can ship at one time?
30 kg. [Verify: the Arabic question asks for the maximum number of boxes per shipment, but the answer given is a weight.]
Can I ship valuables, and are they insured?
Yes, valuables are allowed and insurance is available. Insurance covers up to SAR 300.
Is there a two-hour delivery service?
Yes, when your stock is stored with Postage in one of their cloud branches.
What are the delivery limits inside and outside the city?
There are no limits.
Does two-hour delivery cover restaurants or food?
No.
Do you offer storage, fulfillment and packaging?
Yes.
What is the minimum and maximum shipping weight?
There is no minimum. The maximum is 30 kg.
Is cash on delivery available, what does it cost, and can customers pay by card?
Cash on delivery is available and costs SAR 8. Card payment is also supported.
How is the shipping price calculated?
SAR 22 for Salla merchants.
When does the courier come for a home pickup?
Postage arranges the timing directly with the store owner.
Is there a returns service, and what does it cost?
Yes, for orders the customer did not receive. A return costs the same as the delivery.
What happens if a shipment is delayed or damaged, and who covers the cost?
For a delay, raise the order with customer service. For damage, the merchant is compensated when the damage was caused in transit.
How long does delivery take inside the merchant's city?
Same day.
Shipping rates are one of the few settings your customers see on every single order. Set them once, keep them honest, and checkout stops being the place where carts go to die.