Need one partner to store, pack, and deliver your orders?
NIP logistics provides warehousing, packaging, shipping, and delivery services for online stores and other businesses. Connecting the app to Salla sends new store orders into NIP's logistics system and gives you access to its delivery settings. In this guide, you'll learn how to install NIP, set shipping rates, manage the app, and understand its service terms.
To connect NIP logistics to Salla, install the app from the Salla App Store and grant its requested permissions. Then open the app settings to enter shipping rates for the cities and regions you serve. New store orders are sent directly to NIP after a customer completes a purchase.
๐ Article overview
- How to connect NIP logistics to your Salla store
- How to set NIP shipping rates
- How to disable or remove the app
- Frequently asked questions
๐ How to connect NIP logistics to your Salla store
1. From the dashboard side menu, click (Installed apps).
2. From the Salla App Store banner, click (Browse the Salla App Store).
3. On the NIP logistics app page, click (Install).
4. Review the requested permissions, then click (Grant permission).
Your Salla store is now connected to your NIP account.
For more details, see managing your store apps.
๐ฃ How to set NIP logistics shipping rates
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find NIP and click (App settings).
3. Open the (Shipping rates) tab, then enter the rates for the cities and regions you want.
For more details, see shipping and delivery option settings.
โ How to disable or remove the NIP app
Temporarily hide NIP at checkout
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find NIP and click (App settings).
3. Turn (Hide shipping company from checkout) on to disable the option, or off to show it again.
Remove NIP from your store
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find NIP, click the (...) icon, then click (Delete app).
โ Frequently asked questions
Which merchant locations does NIP support?
Merchants can use the service from cities across Saudi Arabia.
Which customer destinations does NIP deliver to?
NIP delivers to cities across Saudi Arabia.
How do I contract with NIP?
Contact NIP directly through its official email address or one of its official phone numbers.
How are service charges settled?
NIP issues one monthly invoice at the end of each month for all services it provided.
When can I contact NIP customer support?
Support is available during official working hours, 9:00 AMโ5:00 PM, every day except Friday.
Can I receive financial and inventory reports?
Yes. On request, NIP can send financial and logistics reports, including inventory-management and stock-count information. The monthly invoice also shows this information.
How are store orders sent to NIP?
The integration connects your Salla store to NIP's system. A new order is sent directly to NIP when a customer completes a purchase.
Does NIP provide shipment tracking?
Yes. Every shipment has its own tracking number.
What information appears on the shipping waybill?
For deliveries handled by NIP, the waybill includes the recipient's name, address, contact number, cash-on-delivery amount, shipment number, and tracking number. It also has a QR code that can be scanned to read the waybill details.
If another carrier handles the delivery, that carrier's own waybill template is used.
Does a multi-carton shipment need a waybill on every carton?
The source instructs merchants to place the shipment in one carton and send it under one waybill.
How do I change a customer address after issuing the waybill?
Contact NIP through one of its official channels and send the updated address, or contact the carrier directly. Additional charges apply to the merchant.
Does NIP collect and deliver shipments within or between cities?
NIP says it ships orders from its own warehouses only. [Verify: the source later says door-to-door service is available and mentions home collection, so the collection scope is unclear.]
Does NIP offer door-to-door delivery?
Yes.
Does NIP offer international shipping?
Not currently. The source says NIP plans to expand shipping to Gulf countries, but gives no launch date.
Who do I contact if there is a shipment problem?
Contact NIP through one of its official communication channels.
Can NIP ship liquid products?
Yes.
Is there a maximum number of cartons per shipment?
No carton limit is stated.
Can NIP ship valuable products, and are they insured?
Yes. NIP says it packs valuable products securely and insures every shipment. [Verify: the source does not state the maximum insurance coverage.]
Does NIP offer delivery within two hours?
No. The shortest delivery window stated is four hours, and it is available in Riyadh only.
What areas does NIP cover inside and outside cities?
The source states that there is no limit to its delivery range inside supported cities and that it covers every region of Saudi Arabia.
Does NIP deliver restaurant orders or food?
No. NIP does not serve restaurants or food products in general.
Does NIP provide refrigerated shipping?
Yes. The source states a refrigerated temperature range of 10โ15ยฐC.
Does NIP provide storage, preparation, and packaging?
Yes. NIP provides packaging materials based on the type of product being handled.
What are the minimum and maximum shipment weights?
There is no minimum shipment weight. The maximum is 30 kg.
Does NIP support cash on delivery and card payment?
Yes. Cash on delivery costs SAR 5, and card payment is also available.
How is the shipping price calculated?
The rate per shipment is fixed up to 15 kg. An additional charge applies for every extra kilogram.
When does a courier contact me for home collection?
Carrier couriers usually make contact between 10:00 AM and 10:00 PM.
Can an undelivered order be returned, and what does it cost?
Yes. Returning an order that the customer did not receive costs SAR 5 per order.
What happens if a shipment is delayed, lost, or damaged?
NIP says it covers loss or damage to a customer's shipment and compensates the customer for the value of damaged products. [Verify: the source asks about delays too, but does not explain the procedure or responsibility for a delay.]
How long does delivery take?
Delivery time depends on the city. Same-day express delivery is available in Riyadh for orders placed before 1:00 PM, and in Dammam, Khobar, Buraydah, and Unaizah for orders placed before 11:00 AM. Times for other cities vary.
๐ Important notes
The source makes several service-scope and compensation claims that should be confirmed with NIP before publication, especially warehouse-only collection, insurance limits, delay handling, and planned international coverage.
NIP brings storage, fulfillment, and delivery into one workflow. Confirm the service terms that apply to your contract, then set rates that match the regions your store serves.