Running out of room to store, pack, and ship your own orders?
The Nanobox app connects your Salla store to a logistics partner that keeps your stock in its own warehouses and gets orders out the door for you. Instead of picking and packing every order yourself, you hand the inventory over once and let the Nanobox team prepare and dispatch each shipment. In this guide, you'll learn how to install the app, set your shipping rates, and what the service covers.
Nanobox is a logistics service for online stores that handles warehousing, order preparation, and delivery. Connect it by opening (Installed apps) in your Salla dashboard, browsing the Salla App Store, installing the Nanobox app, and granting the permissions it asks for. Rates are then set from the app settings.
๐ Article overview
- What Nanobox is
- How to connect Nanobox to your store
- Setting your shipping rates
- Temporarily hiding or deleting the app
- Frequently asked questions about coverage, waybills, and settlement
๐ฏ What is Nanobox?
Nanobox is a logistics service built for online stores. It stores your products in central warehouses held to strict security standards, and processes and prepares orders using specialized technology so each order is completed faster.
๐ How to connect Nanobox to your store
1. From the dashboard side menu, click (Installed apps).
2. On the Salla App Store banner, click (Browse the Salla App Store).
3. On the Nanobox app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Nanobox account.
For more on managing your store's apps.
โ Frequently asked questions
Coverage and contracts
Which cities are supported for merchants?
Every city in the Kingdom.
Which cities are supported for customer shipping and delivery?
Every city and province in the Kingdom.
How does the contract and connection work?
A specialist technical team handles the connection to your online store.
How are payments settled?
Settlement runs weekly.
When is the best time to reach customer service?
Between 9:00 AM and 5:00 PM.
Does the merchant get a report of amounts and stock where it is available?
Yes, a weekly report is sent.
Shipments, waybills, and tracking
How is an order sent to the company?
Through the company's couriers.
Is there a shipment tracking system?
Yes.
How does the waybill work?
Each waybill carries the full shipment, customer, and payment details.
If a shipment has more than one carton, does each carton get its own waybill, or do they go in one box under a single waybill?
Each carton gets its own waybill.
How can a customer's address be changed after the waybill has been issued?
Contact Nanobox customer service.
What happens if there is a problem with a shipment?
Reach the company by phone or instant message.
Services and limits
Do you ship within the same city, and between cities?
Yes. Delivery is available inside a city and between cities.
Is there a door-to-door pickup and delivery service?
Yes.
Does the company support international shipping?
No.
Can liquid products be shipped?
Yes.
What is the maximum number of cartons that can be shipped at once?
The limit is 5.
Can valuable products be shipped, are they insured, and what is the insurance ceiling?
There is no insurance cover. [Verify: the Arabic answers "none" to a three-part question, so it is unclear whether valuables can be shipped at all.]
Is there a two-hour delivery service?
No, but same-day delivery is available.
What are the delivery limits inside and outside a city?
Deliveries run from 9:00 AM to 9:00 PM. [Verify: the Arabic question asks about coverage limits but the answer gives operating hours.]
Does two-hour delivery cover restaurants or food?
No.
Is refrigerated shipping available, and what temperature do your vehicles run at?
No.
Are storage, preparation, and packing services available?
Yes.
What is the minimum and maximum weight that can be shipped?
30 kg. [Verify: the source gives one figure for a question that asks for both a minimum and a maximum.]
Payment, pricing, and returns
Is cash on delivery available, what does it cost, and is card payment supported?
Yes. Cash on delivery costs SAR 8, and card payment is supported.
How is the shipping or delivery price calculated?
Through a computerized system linked to Nanobox, once the terms are agreed with the customer.
If a courier is available for home pickup, when is one sent?
At the time the customer asks for it.
Is there a return service, and what does it cost?
Yes, where the customer has not received the goods. Returns are free.
If a shipment is delayed or the products are damaged, what happens and who covers the cost?
The company takes responsibility and covers the cost.
How long does delivery take inside the merchant's city, and how long does shipping take?
Same day.
How do I set my Nanobox shipping rates?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Nanobox app and click (App settings).
3. Open the (Shipping rates) tab and enter the rates for the cities and regions you want.
For more on shipping and delivery option settings.
How do I temporarily turn the app off in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Nanobox app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I delete the Nanobox app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Nanobox app, click the (...) icon, then click (Delete app), as shown in the image.
๐ Important notes
Settlement is weekly, so plan your cash flow around a seven-day cycle rather than per order.
Once a waybill is issued, an address change has to go through Nanobox customer service โ it cannot be done from your dashboard.
Handing storage and fulfillment to a logistics partner frees up the hours you currently spend packing, and those hours are usually better spent on the products and the customers.