Looking for a shipping partner that can collect from your store within the hour?
Connecting Miles Speed Logistics to your Salla store gives your customers another delivery option at checkout and gives you one place to manage rates, waybills, and pickups. The Miles Speed logistics team works from a cloud platform and a digital approach to shipping operations, and serves local companies and retailers. In this guide, you'll learn how to install the app, set your rates, and what the company covers.
Miles Speed Logistics is a shipping company you can connect to your Salla store through the Salla App Store. Install the app from its app page, grant the permissions it asks for, then set your shipping rates per city from the app settings. Coverage currently spans Riyadh, Dammam, Qassim, and Jeddah.
📌 Article overview
- What Miles Speed Logistics is
- How to connect Miles Speed Logistics to your store
- Setting your shipping rates
- Temporarily hiding or deleting the app
- Frequently asked questions about coverage, waybills, and pricing
🎯 What is Miles Speed Logistics?
The Miles Speed logistics team works out which routes suit your needs best, using a cloud platform and a digital approach that replaces the traditional shipping operations model. The company works with local businesses and retailers to deliver a professional shipping service.
🚀 How to connect Miles Speed Logistics to your store
1. From the dashboard side menu, click (Installed apps).
2. On the Salla App Store banner, click (Browse the Salla App Store).
3. On the Miles Speed app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Miles Speed account.
For more on managing your store's apps.
❓ Frequently asked questions
How do I set my Miles Speed shipping rates?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Miles Speed app and click (App settings).
3. Open the (Shipping rates) tab and enter the rates for the cities and regions you want.
For more on shipping and delivery option settings.
How do I temporarily turn the app off in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Miles Speed app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I delete the Miles Speed app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Miles Speed app, click the (...) icon, then click (Delete app), as shown in the image.
Coverage and contracts
Which cities are supported for merchants?
Riyadh, Dammam, Qassim, and Jeddah.
Which cities are supported for customer shipping and delivery?
Riyadh, Dammam, Qassim, and Jeddah.
How does the contract and connection work?
The contract with the store runs for a year, and the connection is live in under 24 hours once both parties have signed.
How are payments settled?
An invoice is issued every 15 days and sent to the store.
When is the best time to reach customer service?
Between 9:00 AM and 5:00 PM.
Does the merchant get a report of amounts and stock where it is available?
Yes.
Shipments, waybills, and tracking
How is an order sent to the company?
Once you have installed the app, create the shipment in your store and choose Miles Speed as the delivery company. Then let the company know by phone, email, or any other channel, and a courier is sent to collect the shipment in under an hour.
Is there a shipment tracking system?
Yes, at miles-speed.net.
How is the waybill number structured?
The serial number is made up of two letters — the initials of the company name (MS) — followed by 12 digits.
If a shipment has more than one carton, does each carton get its own waybill, or do they go in one box under a single waybill?
The waybill is printed once per carton, but all of them stay under the same serial, and the system splits them with a second sequence. For example: MS008322703413 1/5, MS008322703413 2/5, and so on through MS008322703413 5/5.
How can a customer's address be changed after the waybill has been issued?
After confirming with the customer: if they are in the same city but a different district, the delivery goes ahead with no issue. If the new address falls outside the coverage area, the shipment is returned to the store, the waybill is changed, and it is shipped to the city the customer is in.
What happens if there is a problem with a particular shipment?
A dedicated department steps in when a problem occurs, and it is resolved within 24 hours at most.
Services and limits
Do you ship within the same city, and between cities?
Yes. Shipping is available between Riyadh, Dammam, Qassim, and Jeddah.
Is there a door-to-door pickup and delivery service?
No.
Does the company support international shipping, and which countries do you ship to?
Not at the moment, though international shipping is planned.
Can liquid products be shipped?
Yes.
What is the maximum number of cartons that can be shipped at once?
The limit is set per store, based on what suits that store's needs.
Can valuable products be shipped, are they insured, and what is the insurance ceiling?
Only products worth up to SAR 10,000 are accepted. They are insured for the same amount, but you must notify the company before handing them over.
Is there a two-hour delivery service?
No, though it is planned for the future.
What are the delivery limits inside and outside a city?
All districts within Riyadh, Dammam, Jeddah, and Qassim are covered, and the plan is to extend coverage by 100 km every six months.
Does two-hour delivery cover restaurants or food?
No.
Is refrigerated shipping available, and what temperature do your vehicles run at?
No.
Are storage, preparation, and packing services available?
Yes.
What is the minimum and maximum weight that can be shipped?
15 kg, with SAR 1 added for every extra kilogram. [Verify: the source answers with a single figure, so it is unclear whether 15 kg is the minimum or the included maximum.]
Payment, pricing, and returns
Is cash on delivery available, what does it cost, and is card payment supported?
Yes. Cash on delivery costs SAR 5, and every courier carries a card machine.
How is the shipping or delivery price calculated?
The price is based on the shipment's destination and the margin.
If a courier is available for home pickup, when is one sent?
By 1:00 PM at the latest.
Is there a return service if the customer does not receive the goods, and what does it cost?
Yes, returns are available and cost between SAR 5 and SAR 10.
If a shipment is delayed or the products are damaged, what happens and who covers the cost?
If the delay is on the company's side, delivery is free. If a product is damaged because the store did not mark it as fragile, the store is responsible. If the courier breaks or damages it, the company is responsible. If the customer damages it, the customer is responsible.
How long does delivery take inside the merchant's city, and how long does shipping take?
It depends on the service the store needs. There are two options: same-day delivery, which happens within 24 hours, or delivery in two to three days.
📝 Important notes
Coverage is limited to Riyadh, Dammam, Qassim, and Jeddah, so check that your customers are inside those areas before you offer Miles Speed at checkout.
Creating the shipment in Salla is only half the job — the company still needs to be told a pickup is waiting before a courier is dispatched.
Adding a second courier gives customers a real choice at checkout, and gives you a fallback the day your usual carrier is running behind.