Looking for a fast last-mile delivery partner for your store's orders in Riyadh and the Eastern Province?
Connecting your store with Makhdoom lets you ship orders through a Saudi logistics startup that specializes in fast last-mile delivery for e-commerce, with same-day delivery inside the city and cash on delivery support. In this guide, you'll learn what Makhdoom offers, how to connect your store with the Makhdoom app, and the answers to the most common questions merchants ask about its services, prices, and coverage.
To connect with Makhdoom, open your store dashboard, go to (Installed apps), and browse the Salla App Store to install the Makhdoom app. Then open (App settings), enter your Makhdoom account details under the connection data tab, and click (Save). Orders are then sent to Makhdoom directly through Salla.
📌 Article overview
- What Makhdoom is
- How to connect your store with Makhdoom
- Frequently asked questions
🎯 What is Makhdoom?
Makhdoom is a Saudi logistics startup specialized in fast last-mile delivery services for e-commerce.
👣 How to connect your store with Makhdoom
1. From the sidebar of your store dashboard, click (Installed apps).
2. From the Salla App Store banner, click (Browse the Salla App Store).
3. From the Makhdoom app, click (App settings).
📝 Important notes
If the app is not yet installed in your store, install it first. For more details on installing an app from the Salla App Store.
4. From the connection data tab, enter your Makhdoom account details, then click (Save).
Frequently asked questions
❓ How do I set up shipping rates for Makhdoom?
1. From the sidebar of your store dashboard, click (Installed apps).
2. From the all-apps page, on the Makhdoom app, click (App settings).
3. From the shipping rates tab, enter the shipping rates for the cities and regions you need.
For more details on shipping and delivery options settings.
❓ How do I temporarily disable the app in my store?
1. From the sidebar of your store dashboard, click (Installed apps).
2. From the all-apps page, on the Makhdoom app, click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
❓ What are the services and prices?
- Same-day delivery inside the city: SAR 22
- Delivery outside the city (one to two business days): SAR 27
- Cash on delivery fee: SAR 5
- Prices do not include VAT
❓ Which cities are supported for merchant pickup?
Riyadh, Al Kharj, Al Khobar, Dhahran, and Dammam.
❓ Which cities are supported for customer delivery and shipping?
Riyadh, Al Khobar, Dhahran, Dammam, Al Kharj, Al Uyaynah, Al Jubaylah, Al Muzahimiyah, Huraymila, Malham, and Diriyah.
❓ How do I sign up and connect?
By filling out the service request form on Makhdoom's official website.
❓ How are cash on delivery amounts settled?
Through a weekly bank transfer.
❓ What is the best time to reach Makhdoom's customer service?
From 11 AM to 5 PM.
❓ Does the merchant get a report of amounts and inventory, if available?
Yes — merchants can access this through their Makhdoom account.
❓ How are orders sent to the company?
Through the direct technical integration with the Salla platform.
❓ Is there a shipment tracking system?
Yes, through the Makhdoom website.
❓ How are shipping policies (waybills) issued?
They are issued automatically.
❓ If a shipment contains more than one carton, does each carton get its own waybill?
One waybill is issued showing the number of cartons.
❓ How can the customer's address be changed after the waybill is issued?
By contacting Makhdoom's customer service.
❓ Is shipping available within the same city? Between cities?
Yes, as described in the overview above.
❓ Is door-to-door pickup and delivery available?
No, it is not available.
❓ Does the company support international shipping? To which countries?
No, international shipping is not available.
❓ How do I get in touch if there's a problem with a shipment?
By email, phone, opening a support ticket, or reaching out on social media channels.
❓ Can liquid products be shipped?
Yes, as long as they don't require special delivery conditions.
❓ What is the maximum number of cartons per shipment?
5 cartons.
❓ Can valuable products be shipped? Is there insurance, and what is the coverage limit?
No, valuable products are not accepted.
❓ Is two-hour delivery available?
No.
Delivery happens the same day as pickup, provided pickup takes place in the morning.
❓ What are the delivery boundaries inside and outside the city?
Inside Riyadh, the suburbs of Riyadh, inside Dammam, inside Dhahran, and inside Al Khobar.
❓ Does two-hour delivery cover restaurants or food?
No.
❓ Is refrigerated shipping available, and at what vehicle temperature?
No, it is not available.
❓ Are storage, fulfillment, and packaging services available?
No, they are not available.
❓ What are the minimum and maximum weights that can be shipped?
The maximum weight is 30 kg.
❓ Is cash on delivery available? What does it cost, and can customers pay by card?
Yes — customers can pay in cash, by mada card, or via STC Pay, for a fee of SAR 5 per shipment.
❓ How is the shipping or delivery price calculated?
A flat rate for the first 15 kg.
❓ When pickup from home is available, how soon is the courier sent?
Immediately.
❓ Is order return available, and what does it cost?
(When the customer does not receive the goods.)
Yes — SAR 10.
❓ Is order refund return available, and what does it cost?
(When the customer receives the order and then decides they don't want it.)
Yes — SAR 20.
❓ Do you ship or deliver large items such as furniture, and how is the cost calculated?
No, this service is not available.
❓ If a shipment or its products are delayed or damaged, what happens and who bears the cost?
Makhdoom bears the cost after a report of the issue is submitted.
❓ What are the delivery times inside the merchant's city, and the shipping times?
Inside the city: same day.
Outside the city: one to two days.