Selling food, medicine, or cosmetics that must stay cold from your door to your customer's?
Connecting your store with Mahmool shipping company gives you both refrigerated and dry delivery through one integration. Mahmool is a logistics company serving online stores that ship chilled products — food, medicine, and cosmetics — as well as dry goods like packaged and non-perishable foods, with technical integration and easy shipment tracking. In this guide, you'll learn what Mahmool offers, how to connect it to your Salla store, and the answers to the questions merchants ask most.
To connect Mahmool to your Salla store, open (Installed apps) from the side menu of your dashboard, install the Mahmool app from the Salla App Store if you haven't already, then open (App settings). In the (Connection details) tab, enter your Mahmool account information and display name, then click (Save).
📌 Article overview
- What is Mahmool?
- Steps to connect with Mahmool
- Setting up shipping rates and app options
- Frequently asked questions
🎯 What is Mahmool?
Mahmool is a logistics company offering dry and refrigerated shipping for online stores. It serves stores shipping chilled products such as food, medicine, and cosmetic supplies, along with dry products like packaged and other non-refrigerated goods — with technical integration and simple shipment tracking.
👣 Steps to connect with Mahmool
1. From the side menu of your dashboard, click (Installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Mahmool app, click (App settings).
If the app isn't installed on your store yet, install it first. For more details, see installing an app from the Salla App Store.
4. From the (Connection details) tab, enter your Mahmool account information and the display name, then click (Save).
❓ Frequently asked questions
How do I set up shipping rates for Mahmool?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all-apps page, on the Mahmool app, click (App settings).
3. From the (Shipping rates) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all-apps page, on the Mahmool app, click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
What services does Mahmool provide?
- Bakery and café delivery: refrigerated transport for café and restaurant owners, distributing their baked goods and sweets between branches inside or outside the city on a regular schedule.
- Online store delivery: refrigerated transport for online stores, so shipments reach your customers with full care and the product's quality and safety preserved.
- Refrigerated and dry delivery.
What are Mahmool's service prices?
- Fees are set when the contract begins, and prices are reviewed periodically.
- Refrigerated delivery within the city: SAR 25-35.
- Refrigerated delivery outside the city: SAR 35-50.
- Dry delivery: SAR 21-28.
- Cash-on-delivery fee: 1% of the delivery value.
📝 Important notes
All prices are subject to 15% VAT.
Which cities are supported for merchant pickup?
Riyadh, Dammam, Khobar, Dhahran, Al-Ahsa, Jubail, and Qatif.
Which cities are supported for customer delivery and shipping?
Riyadh, Dammam, Khobar, Dhahran, Al-Ahsa, Jubail, and Qatif.
How are cash-on-delivery amounts settled?
Based on the total cash-on-delivery amounts collected, settled 1 to 4 times per month.
What's the best time to reach Mahmool's customer service?
From 7 AM to 11 PM.
How do contracting and integration work?
You can get started very quickly through these steps:
1. Fill in the new-customer form.
2. Mahmool contacts you to understand your full requirements.
3. Send the government documents and contact details.
4. Sign the contract and create an account.
5. Set the date shipment pickup begins.
Does the merchant get a report on amounts and inventory, if available?
Yes, the merchant receives that.
How are orders sent to the company?
1. Through the Salla platform.
2. Directly through the Mahmool portal.
Is there a shipment tracking system?
Yes, there is.
How are shipping policies (labels) issued?
1. Through the Salla platform.
2. Directly through the Mahmool portal.
If a shipment has more than one box, does each box get its own label, or are they packed together under one label?
1. It's best to pack them into a single box.
2. If that isn't possible, enter the number of boxes when creating the label. The system issues two or more copies of the label according to the box count (for example, label 1/2 and label 2/2), and you attach one label to each box.
How is the customer's address changed after the label is issued?
Mahmool contacts every customer to confirm the up-to-date address, so a change is only needed when the delivery city itself changes — and that is handled through customer service.
Do you offer shipping within the same city? Between cities?
Yes, the service is available both within and between cities.
Is door-to-door pickup and delivery available?
Yes, the service is available.
Does the company support international shipping, and to which countries?
Unfortunately, this service is not currently available.
If there's a problem with a shipment, how do I get in touch?
By contacting customer service.
Is shipping liquid products allowed?
Yes, it's allowed.
What's the maximum number of boxes that can be shipped at once?
There is no maximum.
Can valuable products be shipped? Is there insurance, and what's the maximum coverage?
Shipment insurance is agreed separately. The maximum coverage is SAR 5,000 when an insurance agreement is signed between the two parties.
Is two-hour delivery available?
Delivery takes 3-10 hours within the same city.
What are the delivery boundaries inside and outside the city?
Within the same city.
Is refrigerated shipping available, and at what temperature?
Yes — 2-8 degrees, with refrigerated warehouses kept at the same temperature.
Are storage, preparation, and packaging services available?
On request, and only for large quantities.
What are the minimum and maximum shippable weights?
There is no minimum; the maximum is 30 kg.
Is cash on delivery available, what does it cost, and can the customer pay by cash or card?
Yes, cash on delivery is available. The fee is waived for Salla merchants — only the mada fee of 0.8% of the order value applies.
How is the shipping or delivery price calculated?
The price is set according to the number of customer orders.
Is order return available if the customer never receives the goods, and what does it cost?
Yes, the service is available — with no fees.
Is order return available if the customer receives the order and decides they don't want it, and what does it cost?
Yes, the service is available — with no fees.
Do you ship or deliver large items such as furniture, and how is the cost calculated?
Unfortunately, this service is not available.
How long do delivery within the merchant's city and shipping take?
Same-day or next-day delivery, when shipments are picked up in the morning period.
If a shipment is delayed, damaged, or lost, what's the procedure and who bears the cost?
For shipments not covered by insurance, and without prejudice to the terms and conditions stated in the contract, Mahmool's liability is limited to SAR 100 per domestic shipment, taking into account the provisions on prohibited shipments.
If a shipment is damaged or lost, or you want to file a shipping complaint, follow these steps:
- Open the shipping companies complaint form. [Verify: the Arabic says "from the following link" but no link is present in the source]
- Fill in the form, answering every question accurately, and attach all documents that prove your case.
- For a damaged shipment, missing proof means the necessary action can't be taken.
- Submit the form.
- The complaint is followed up and answered within no more than 30 days.