Same-day delivery sounds great until you have to arrange it yourself.
Maak Daiman is a parcel delivery company that moves products between stores and customers, and it connects to your Salla store through the Salla App Store. Install the app, set your shipping rates, and orders reach the company on their own. In this guide, you'll learn how to connect Maak Daiman, how to set up its shipping rates, how to hide or remove it, and what the service covers.
Maak Daiman is a parcel delivery company you connect through the Salla App Store. Install the app, grant the permissions it requests, then open its app settings and enter your shipping rates for the cities you serve. Orders reach the company automatically once the connection is live.
📌 Article overview
- What Maak Daiman is
- How to connect Maak Daiman to your Salla store
- Frequently asked questions
🎯 What is Maak Daiman?
Maak Daiman is a company that ships parcels and products between stores and their customers, inside cities and beyond them, with a focus on quality and efficiency.
🚀 How to connect Maak Daiman to your Salla store
1. From the dashboard side menu, click (Installed apps).
2. On the Salla App Store banner, click (Browse the Salla App Store).
3. On the Maak Daiman app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Maak Daiman account.
For more on managing your store's apps.
❓ Frequently asked questions
How do I set up Maak Daiman shipping rates?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Maak Daiman app and click (App settings).
3. On the (Shipping rates) tab, enter your rates for the cities and regions you serve.
For more on shipping and delivery option settings.
How do I temporarily turn the app off in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Maak Daiman app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off. [Verify: the Arabic heading says this temporarily disables the app, but the step only hides the carrier at checkout.]
How do I delete the Maak Daiman app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Maak Daiman app, click the (...) icon, then click (Delete app), as shown in the image.
Coverage and contracting
Which cities are supported for the merchant?
Riyadh.
Which cities are supported for customer shipping and delivery?
49 cities for shipping and delivery. [Verify: two later answers say shipping between cities is not available and that delivery covers all of Riyadh, which does not fit 49 cities.]
How do I sign up and connect?
Connecting is free. You can contract through Salla, or submit a request on the company's website.
How are payments settled?
The merchant is settled within seven days.
When is the best time to reach the company's customer service?
Between 10 am and 5 pm.
Does the merchant get a report on amounts and stock?
Yes.
Orders, waybills, and tracking
How is an order sent to the company?
Automatically, through the connection with your store.
Is there a shipment tracking system?
Yes, shipments are tracked.
How does the waybill work?
The merchant issues it.
If a shipment has more than one carton, does each carton get its own waybill, or do they go in one box under a single waybill?
Each carton gets its own waybill.
How do I change a customer's address after the waybill has been issued?
Either the customer or the merchant contacts the operations team.
How do I get in touch when there is a problem with a shipment?
Through customer service or the operations team.
What happens if a shipment is delayed or damaged, and who covers the cost?
A report is filed, and whoever caused the damage or the delay bears the cost.
Delivery services and timing
Do you ship within the same city, and between cities?
Shipping within Riyadh is available. Shipping between cities is not.
How long does delivery take inside the merchant's city, and how long does shipping take?
There is express delivery within two hours, and scheduled same-day delivery.
Is there a two-hour delivery service?
Yes, express delivery is available.
Does two-hour delivery cover restaurants or food?
Yes.
Is there door-to-door pickup and delivery?
Yes, that service is available.
What are the delivery boundaries inside and outside the city?
All of Riyadh.
Do you support international shipping, and which countries do you ship to?
No. International shipping is not supported.
When a courier is available for home pickup, when is one sent?
After the merchant has prepared the order, and according to the delivery time you agreed on.
Handling, weights, and pricing
Can I ship liquid products?
Yes, as long as the merchant guarantees the packing and wrapping are sound.
What is the maximum number of cartons I can ship at once?
It follows the weight and size rule: within 25 kg, and 50 cm x 50 cm. [Verify: the Arabic answers with a weight and size limit rather than a carton count.]
Can I ship valuable products, are they insured, and what is the maximum cover?
Yes, valuable products can be shipped on two conditions: the shipment is paid for in full, and it is delivered within two hours. Maak Daiman covers 5,000 in compensation. [Verify: the Arabic gives the figure 5000 without naming a currency.]
Is refrigerated shipping available, and at what temperature?
Yes, on request from the merchant, down to 5 degrees Celsius.
Do you offer storage, preparation, and packing?
No.
What is the minimum and maximum weight you can ship?
From 1 kg up to 25 kg.
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes. Cash on delivery is free when the amount is under SAR 1,000, and card payment is available. [Verify: the Arabic does not say what cash on delivery costs above SAR 1,000.]
How is the shipping or delivery price calculated?
By the distance between the pickup point and the customer, and by how quickly the delivery has to arrive.
Is order return available, and what does it cost?
If the customer does not take delivery, the return is free inside Riyadh. Outside Riyadh, 60% of the delivery charge applies.
📝 Important notes
Shipping only runs inside Riyadh, so check the coverage before you offer this carrier to customers elsewhere.
The weight cap is 25 kg per shipment, and each carton needs its own waybill.
Two-hour delivery is a promise your customers will remember. Make sure the coverage matches where they actually live before you advertise it.