A shipping partner is only as good as the day your customer is waiting at home.
Logistic Care is a logistics company that delivers and ships parcels for online stores, and it connects to your Salla store through the Salla App Store. Install the app, set your rates, and orders reach the carrier without you copying anything by hand. In this guide, you'll learn how to connect Logistic Care, how to set up its shipping rates, how to hide or delete the app, and what the service covers.
Logistic Care is a shipping company you connect through the Salla App Store. Install the app, grant the permissions it asks for, then open its app settings and enter shipping rates for the cities you serve. The sales team contacts you afterwards to sign the contract and finish the connection.
📌 Article overview
- What Logistic Care is
- How to connect Logistic Care to your Salla store
- Frequently asked questions
🎯 What is Logistic Care?
Logistic Care is a company that provides logistics services to its partners, delivering and shipping parcels inside Saudi Arabia to a defined quality standard.
🚀 How to connect Logistic Care to your Salla store
1. From the dashboard side menu, click (Installed apps).
2. On the Salla App Store banner, click (Browse the Salla App Store).
3. On the Logistic Care app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
The Logistic Care app is now installed on your store.
For more on managing your store's apps.
❓ Frequently asked questions
How do I set up Logistic Care shipping rates?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Logistic Care app and click (App settings).
3. On the (Shipping rates) tab, enter your rates for the cities and regions you serve.
For more on shipping and delivery option settings.
How do I temporarily turn the Logistic Care app off in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Logistic Care app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I delete the Logistic Care app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Logistic Care app, click the (...) icon, then click (Delete app), as shown in the image.
Coverage and contracting
Which cities are supported for the merchant?
Riyadh. Jeddah is close to launch, and the rest of the cities follow after that.
Which cities are supported for customer shipping and delivery?
All cities in the Kingdom. [Verify: a later answer says delivery runs inside the Riyadh region, which does not fit nationwide coverage.]
How do I sign up and connect?
Install the app. The sales team then contacts you to sign the contracts and complete the connection.
How are payments settled?
Amounts are sent weekly, together with the reports and invoices.
When is the best time to reach customer service?
Calls are answered around the clock. For faster service, call during working hours.
Does the merchant get a report on amounts and stock?
Yes. Merchants get full reports covering all of their shipments.
Orders, waybills, and tracking
How is an order sent to the company?
You issue a waybill from the Salla platform, and it transfers electronically once the contract is signed and the account is active.
Is there a shipment tracking system?
Yes, shipments are tracked.
How does the waybill work?
Once the app is installed and the contract is signed, the waybill is issued as soon as you click to issue it.
If a shipment has more than one carton, does each carton get its own waybill, or do they go in one box under a single waybill?
They go into one box. [Verify: another answer caps each waybill at one carton, which contradicts this.]
How do I change a customer's address after the waybill has been issued?
Change the address in your store dashboard, then reprint the waybill. If the shipment has already been collected from you, call customer service on 920013160.
How do I get in touch when there is a problem with a shipment?
Call customer service on 920013160, or email logcare@logcare.sa.
What happens if a shipment is delayed or damaged, and who covers the cost?
Compensation is paid when the conditions in the contract's insurance clause are met.
Delivery services and timing
Do you ship within the same city, and between cities?
Yes, both are available.
Is there door-to-door pickup and delivery?
Not yet. The company says it is coming soon.
Do you support international shipping, and which countries do you ship to?
Shipping to the GCC countries runs through a third party.
Is there a two-hour delivery service?
Not yet. The company says it is coming soon.
Does two-hour delivery cover restaurants or food?
Not yet. The company says it is coming soon.
What are the delivery boundaries inside and outside the city?
Delivery runs inside the Riyadh region.
How long does delivery take inside the merchant's city, and how long does shipping take?
Delivery inside the merchant's city takes under 12 hours. Shipping takes 2 to 5 business days.
When a courier is available for home pickup, when is one sent?
Orders are collected between 8 am and 12 noon.
Handling, weights, and pricing
Can I ship liquid products?
Yes, once the store has packed them in suitable packaging.
What is the maximum number of cartons I can ship at once?
One carton per waybill.
Can I ship valuable products, are they insured, and what is the maximum cover?
Not yet. The company says it is coming soon.
Is refrigerated shipping available, and at what temperature?
Yes, refrigerated shipping is available. [Verify: the Arabic does not give the temperature the question asks for.]
Do you offer storage, preparation, and packing?
Yes, all three are available.
What is the minimum and maximum weight you can ship?
From under 1 kg up to 20 kg. The charge follows the actual weight or the volumetric weight, whichever is greater.
Is cash on delivery available, what does it cost, and can customers pay by card?
Cash on delivery is available in all cities in the Kingdom. [Verify: the Arabic does not say what it costs, and does not answer whether card payment is offered.]
How is the shipping or delivery price calculated?
By the number of orders you send.
Is order return available, and what does it cost?
When the customer does not take delivery inside the merchant's city, there is no charge. Anywhere else, the shipping fee applies as set out in your contract.
📝 Important notes
Installing the app is only the first half of the setup. The connection goes live after the sales team contacts you and the contract is signed.
Weight is charged on the actual or volumetric weight, whichever is greater, up to 20 kg.
For shipment problems, call 920013160 or email logcare@logcare.sa.
Coverage claims are worth checking before you turn a carrier on at checkout. Confirm with the company which cities it actually reaches today, so the delivery promise on your product page is one you can keep.