Looking for a last-mile delivery partner that plugs straight into your Salla store?
Connecting your store with Labaih shipping company puts last-mile delivery on autopilot: orders flow to the carrier, labels print from your dashboard, and your customers pick Labaih at checkout. Labaih is a logistics support company for e-commerce shipments, offering technically supported delivery systems โ known as last-mile delivery โ for small, medium, and large online businesses. In this guide, you'll learn how to connect Labaih to your store, set its shipping rates, and what the service covers.
To connect Labaih to your Salla store, click (Installed apps) in your dashboard's side menu, install the Labaih app from the Salla App Store if it isn't installed yet, then open (App settings). In the (Connection details) tab, enter your Labaih account information and the display name your customers see, then click (Save).
๐ Article overview
- What is Labaih?
- Steps to connect with Labaih
- Setting shipping rates and hiding the carrier at checkout
- Frequently asked questions
๐ฏ What is Labaih?
Labaih is a logistics support company that delivers shipments for e-commerce. It provides defined, technically supported systems for last-mile delivery, serving small, medium, and large e-commerce businesses.
๐ฃ Steps to connect with Labaih
1. From the side menu of your dashboard, click (Installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Labaih app, click (App settings).
If the app isn't installed on your store yet, install it first. For more details, see installing an app from the Salla App Store.
4. From the (Connection details) tab, enter your Labaih account information and the display name your customers will see, then click (Save).
โ Frequently asked questions
How do I set up shipping rates for Labaih?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all-apps page, on the Labaih app, click (App settings).
3. From the (Shipping rates) tab, enter the shipping rates for the cities and regions you need.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (Installed apps).
2. From the all-apps page, on the Labaih app, click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
What services and prices does Labaih offer?
Delivery
- Delivery inside the merchant's city, up to a maximum weight of 10 kg, for SAR 23.
- Cash-on-delivery fee: 1% + SAR 2.
- Each extra 1 kg is charged at SAR 2.
Shipping
- Delivery outside the merchant's city, up to a maximum weight of 10 kg, for SAR 25.
- Cash-on-delivery fee: 1% + SAR 2.
- Each extra 1 kg is charged at SAR 2.
๐ Important notes
Return fees are free when the customer never receives the shipment.
Which cities are supported for merchants?
Riyadh, Diriyah, Khobar, Dhahran, Dammam, Anak, Jubail, Qatif, Ras Tanura, Safwa, Sayhat, Tarout, Hofuf, Mubarraz, Jawatha, Al-Omran, Al-Jafr, Al-Waziyah, Al-Oyun, Abqaiq, and Al-Ahsa.
Which cities are supported for customer shipping and delivery?
Riyadh, Diriyah, Khobar, Dhahran, Dammam, Anak, Jubail, Qatif, Ras Tanura, Safwa, Sayhat, Tarout, Hofuf, Mubarraz, Jawatha, Al-Omran, Al-Jafr, Al-Waziyah, Al-Oyun, Abqaiq, and Al-Ahsa.
How do contracting and integration work?
Go to the registration page at https://mylabaih.com/join-salla/ and accept the terms and conditions. Your account is created once you attach all the required documents, and Labaih then contacts you with the full integration details.
How are amounts settled?
Settlement runs every two weeks.
What's the best time to reach Labaih's customer service?
Daily, from 9 AM to 11 PM.
Does the merchant get a report on amounts and inventory, if available?
Yes.
How are orders sent to the company?
Through the integration, or manually from the merchant account Labaih sets up for you.
Does Labaih have shipment tracking?
Yes.
How does the shipping label work?
You can print it from your merchant account on the Labaih site, or from the Salla platform.
If a shipment has more than one box, does each box get its own label, or are they packed together under one label?
Either works: pack all the boxes into a single box under one label, or use a separate label for each box.
How is the customer's address changed after the label is issued?
If the merchant wants the change, contact Labaih and it's updated. If the end customer wants it, they can contact customer service and have their address changed.
Do you offer shipping within the same city, and between cities?
Yes.
Is door-to-door pickup and delivery available?
Yes.
Does the company support international shipping, and to which countries?
International shipping isn't supported at the moment.
If there's a problem with a shipment, how do I get in touch?
Contact your account manager.
Is shipping liquid products allowed?
Yes.
What's the maximum number of boxes that can be shipped at once?
The volumetric weight must not exceed 20 kg. Volumetric weight is calculated as (length x width x height / 6000), with every dimension measured in centimeters.
Can valuable products be shipped? Is there insurance, and what's the maximum coverage?
Unfortunately, that isn't allowed.
Is two-hour delivery available?
This service isn't available at the moment.
What are the delivery boundaries inside and outside the city?
Delivery covers the full area of the city.
Does two-hour delivery cover restaurants or food?
This service isn't available at the moment.
Is refrigerated shipping available, and at what temperature?
This service isn't available at the moment.
Are storage, preparation, and packaging services available?
This service isn't available at the moment.
What are the minimum and maximum shippable weights?
There is no minimum; the maximum is 20 kg.
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes โ 1% of the total amount to be collected, plus SAR 2.
How is the shipping or delivery price calculated?
A fixed price for Salla merchants, per the rates listed above.
When does the courier come for a home pickup?
Labaih's operations team coordinates a suitable pickup time with the merchant.
Is order return available if the customer never receives the goods, and what does it cost?
Yes โ the return leg is free.
If a shipment is delayed, damaged, or lost, what's the procedure and who bears the cost?
Contact your account manager. If the shipment is damaged, compensation of up to SAR 120 is available.
How long do delivery within the merchant's city and shipping take?
- Inside the merchant's city: shipments handed over before 11 AM are delivered the same day.
- Shipments handed over after 11 AM are delivered the next day.
- Domestic shipping takes 2 to 4 days.