Want storage, order preparation, and delivery handled by one logistics partner?
Kadan is a logistics company that stores your stock, prepares your orders, and delivers them to your customers. The Kadan shipping integration connects your Salla store to the company through the Salla App Store, so orders flow straight to Kadan without any manual handover. In this guide, you'll learn how to install and connect the app, how to set your shipping rates, and how Kadan's storage, fulfillment, and delivery services work.
To connect Kadan, open (My installed apps) from your dashboard side menu, browse the Salla App Store, and install the Kadan app. Review the permissions it asks for and click (Grant permission). Installing the app creates a Kadan account for you automatically, and the connection is complete.
๐ Article overview
- Whether you need a Kadan account before connecting
- How to connect Kadan to your store
- Frequently asked questions
๐ฏ Do you need a Kadan account before connecting?
No. Installing the Kadan app from the Salla App Store creates a new Kadan account for you automatically. If you already have a Kadan account, contact Kadan support to activate it on your Salla store.
๐ How to connect Kadan to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Kadan app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Kadan account.
For more detail, see managing my store's apps.
โ Frequently asked questions
Which areas are supported for merchant pickup?
Kadan's logistics services โ storage, preparation, and order pickup โ currently run in Riyadh.
Which cities are supported for customer delivery and shipping?
Delivery is available across the Kingdom.
How are cash on delivery amounts settled?
Settlement runs weekly by bank transfer.
How do contracting and connecting work?
Fill in the service request form on Kadan's official website.
What services does Kadan offer?
Storage. Kadan stores your products in one of two unit sizes, so you can pick the one that fits your stock. A bin unit measures 50 ร 60 ร 33 cm and costs 12 halalas (SAR 0.12) a day. A pallet unit measures 1 ร 1.20 ร 1.50 m and costs SAR 2.5 a day.
Fulfillment. You store your stock with Kadan, and the team prepares and packs each order and hands it to their delivery department. Fulfillment starts at SAR 5 per order, with special rates for high-volume merchants.
Shipping. Kadan delivers prepared shipments inside Riyadh in under 24 hours from order preparation. Everywhere else in the Kingdom is handed to a carefully selected third party. Delivery inside Riyadh costs SAR 19, and delivery outside Riyadh costs SAR 24.
- All prices are subject to VAT, which is added on top of the price shown.
- The prices above do not cover special shipping requirements.
How do I set up my shipping rates with Kadan?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Kadan app, click (App settings).
3. From the (Shipping rates) tab, enter the rates for the cities and regions you need.
For more detail, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Kadan app, click (App settings).
3. Turn the (Hide shipping company from the checkout page) option on or off.
How do I remove the Kadan app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Kadan app, click the (...) icon, then click (Delete app), as shown below.
When is the best time to reach Kadan's customer service?
From 8 am to 4 pm, Saturday through Thursday.
Does the merchant get a report on amounts and stock?
Yes.
How is an order sent to the company?
The order is transferred to Kadan, and the team contacts you to collect the items and bring them to their warehouses for delivery.
Is there a shipment tracking system?
Yes.
How does the waybill work?
Salla prints the Kadan waybill, and you attach it to the box.
If a shipment has more than one box, does each box get its own waybill, or do they ship together under one?
They are packed into a single box and shipped together.
How do I change a customer's address after the waybill is issued?
Contact your account managers and amend the order before it leaves for delivery or shipping.
Do you offer shipping within the same city, and between cities?
Yes, both are available.
Is door-to-door pickup and delivery available?
Not at the moment.
Does the company support international shipping, and which countries do you ship to?
Coming soon.
Who do I contact when there's a problem with a shipment?
Contact the account managers assigned to your store.
Can I ship liquid products?
Some liquids can be moved inside the Kingdom under specific requirements โ check them with customer service.
What is the maximum number of boxes I can ship at once?
A shipment should ideally fit in a single box.
Can I ship valuable items, are they insured, and what is the maximum cover?
Yes, valuables ship through a third party, under that third party's policy. [Verify: the source does not state a maximum insurance cover.]
Is two-hour delivery available?
Delivery inside the Riyadh region takes under 24 hours. [Verify: the source answers this question with the 24-hour figure and does not confirm or rule out a two-hour service.]
What are the delivery limits inside and outside the city?
Inside the Riyadh region, delivery reaches up to 50 km from the warehouse. Outside the Riyadh region, coverage includes every city and village in the Kingdom.
Does two-hour delivery cover restaurants or food?
No.
Is refrigerated shipping available, and at what temperature?
Not at the moment.
Are storage, preparation, and packing available?
Yes.
What are the minimum and maximum shippable weights?
A shipment can weigh up to 12 kg, and each extra kilogram carries an additional fee. [Verify: the source gives no minimum weight.]
Is cash on delivery available, what does it cost, and is card payment supported?
Yes. Cash on delivery is free inside the Riyadh region and costs SAR 10 outside it. Card payment is also supported.
How is the shipping or delivery charge calculated?
Inside Riyadh, the charge applies when the customer receives the shipment. Outside Riyadh, the delivery charge applies whether the customer receives it or not.
If a courier collects from home, when do they arrive?
By arrangement.
Is a return service available, and what does it cost, if the customer doesn't take delivery?
Returns are free. Outside Riyadh, only the delivery charge applies.
What happens if a shipment is delayed or damaged, and who covers the cost?
Raise it with the account managers looking after your store. If there is damage, the party responsible for it covers the cost.
How long does delivery take inside the merchant's city, and how long does shipping take?
Delivery inside Riyadh takes under 24 hours. Shipping to other cities in the Kingdom takes 3 to 6 working days at most.
With Kadan connected, storage, order preparation, and delivery run through one partner โ so you can spend your time selling instead of coordinating logistics.