Same-day delivery turns an impulse into a repeat customer.
Flex Express delivers orders door to door on the same day, inside your customer's city, with cash on delivery and a mix of dry and refrigerated vehicles handled by trained couriers. You connect it to your Salla store through the Salla App Store. In this guide, you'll learn how to connect Flex Express, how to set up its shipping rates, how to hide or delete the app, and what the service covers.
Flex Express is a same-day, door-to-door delivery company you connect through the Salla App Store. Install the app, grant the permissions it asks for, then open its app settings and enter your shipping rates. It runs dry and refrigerated vehicles and supports cash on delivery.
📌 Article overview
- What Flex Express is
- How to connect Flex Express to your Salla store
- Frequently asked questions
🎯 What is Flex Express?
Flex Express runs same-day, door-to-door delivery inside the customer's city, with cash on delivery available. Its fleet covers both dry and refrigerated vehicles, and its couriers are trained to keep products intact in transit.
🚀 How to connect Flex Express to your Salla store
1. From the dashboard side menu, click (Installed apps).
2. On the Salla App Store banner, click (Browse the Salla App Store).
3. On the Flex Express app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Flex Express account.
For more on managing your store's apps.
❓ Frequently asked questions
How do I set up Flex Express shipping rates?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Flex Express app and click (App settings).
3. On the (Shipping rates) tab, enter your rates for the cities and regions you serve.
For more on shipping and delivery option settings.
How do I temporarily turn the app off in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Flex Express app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I delete the Flex Express app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Flex Express app, click the (...) icon, then click (Delete app), as shown in the image.
Coverage and contracting
Which areas are covered for store pickup?
Riyadh.
Which cities are supported for customer shipping and delivery?
The Central region, the Eastern region, and the Western region.
How do I sign up and connect?
Contact the company to set up the contract, then the connection is made.
How are payments settled?
Weekly.
When is the best time to reach customer service?
Between 9 am and 4 pm.
Does the merchant get a report on amounts and stock?
Yes, on a regular basis.
Orders, waybills, and tracking
Is there a shipment tracking system?
Yes, shipments are tracked.
If a shipment has more than one carton, does each carton get its own waybill, or do they go in one box under a single waybill?
Up to 3 boxes are allowed on the same waybill.
How do I change a customer's address after the waybill has been issued?
Contact technical support and they update it to the new address.
How do I get in touch when there is a problem with a shipment?
Contact customer service. Issues are resolved within 4 hours.
What happens if a shipment is delayed or damaged, and who covers the cost?
When the delay is the carrier's fault, it covers the cost up to SAR 3,000. When it is the merchant's fault, the company covers nothing.
Delivery services and timing
Do you ship within the same city, and between cities?
Yes, both are available.
Is there door-to-door pickup and delivery?
Yes.
Do you support international shipping, and which countries do you ship to?
No.
Is there a two-hour delivery service?
No.
Does two-hour delivery cover restaurants or food?
No.
What are the delivery boundaries inside and outside the city?
Inside Riyadh. [Verify: the coverage answer names the Central, Eastern, and Western regions, which does not fit delivery inside Riyadh only.]
How long does delivery take inside the merchant's city, and how long does shipping take?
Same-day delivery, within 24 hours at the latest.
When a courier is available for home pickup, when is one sent?
Immediately.
Handling, weights, and pricing
Can I ship liquid products?
Yes.
What is the maximum number of cartons I can ship at once?
3 cartons.
Can I ship valuable products, are they insured, and what is the maximum cover?
No.
Is refrigerated shipping available, and at what temperature?
Yes, both chilled and frozen, from 0 down to -10. [Verify: the Arabic gives the range without a unit.]
Do you offer storage, preparation, and packing?
No.
What is the minimum and maximum weight you can ship?
5 kg. [Verify: the Arabic answers a question about both the minimum and the maximum with a single figure.]
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes. Cash on delivery adds SAR 5. Card payment is also available, and costs 1% of the invoice value.
How is the shipping or delivery price calculated?
By the number of shipments you send.
Is order return available, and what does it cost?
Yes, when the customer does not take delivery. The return costs SAR 9.
📝 Important notes
Pickup runs from Riyadh, so confirm the coverage with the company before you offer Flex Express to customers outside it.
Cash on delivery adds SAR 5 per order, and card payment costs 1% of the invoice value. Both come out of your margin, so price them in.
Carrier compensation for a delay caused by the carrier is capped at SAR 3,000.
Same-day delivery is worth advertising only where you can actually deliver same-day. Check the coverage against your order map first, then put the promise on your product pages.