Want a courier that opens your account for you the moment you install the app?
Falcon Express is a Saudi logistics company serving businesses and online stores, built on modern technology and international logistics standards. The Falcon Express shipping integration connects your Salla store to the company through the Salla App Store, and installing the app creates your Falcon account automatically. In this guide, you'll learn how to install and authorize the app, set your shipping rates, manage or remove the integration, and what the service covers.
To connect Falcon Express to your Salla store, open (Installed apps) from your dashboard's side menu, click (Browse Salla App Store), and install the Falcon app. Review the permissions the app requests, then click (Grant permission). Your Salla store is now linked to your Falcon account.
📌 Article overview
- What is Falcon Express?
- Do you need a Falcon account first?
- How to connect Falcon Express to your store
- Frequently asked questions
🎯 What is Falcon Express?
Falcon is a Saudi company specializing in logistics services for businesses and online stores. It works to modern technical solutions and international logistics standards, and covers seven Saudi cities with same-day and next-day delivery.
📝 Do you need a Falcon account before connecting?
No. When you install the Falcon app from the Salla App Store, a new Falcon account is created for you automatically. If you already have a Falcon account, contact Falcon technical support to activate that account on your Salla store instead.
🚀 How to connect Falcon Express to your store
1. From your dashboard's side menu, click (Installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. On the Falcon app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now linked to your Falcon account.
For more details, see managing my store's apps.
❓ Frequently asked questions
How do I set up my shipping rates for Falcon?
1. From your dashboard's side menu, click (Installed apps).
2. On the all apps page, find the Falcon app and click (App settings).
3. From the (Shipping rates) tab, enter the rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable an app in my store?
1. From your dashboard's side menu, click (Installed apps).
2. On the all apps page, find the Falcon app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the Falcon app from my store?
1. From your dashboard's side menu, click (Installed apps).
2. On the all apps page, find the Falcon app, click the (...) icon, then click (Delete app), as shown in the image.
Which cities does Falcon support for merchants?
Jeddah, Makkah, Riyadh, Taif, Al Ahsa, Khobar, and Dammam.
Which cities does Falcon ship and deliver to for customers?
Jeddah, Makkah, Riyadh, Taif, Al Ahsa, Khobar, and Dammam.
How do I sign up and connect?
Through the sales department or your account manager.
How are payments settled?
Every 15 days, on the 1st and the 16th of the month.
When is the best time to contact Falcon customer service?
From 9 AM to 9 PM.
Do merchants get a report on collected amounts and stock?
Yes.
How do I send an order to the company?
Falcon collects the shipments itself, and the door-to-door service is free.
Is there a shipment tracking system?
Yes.
How does the waybill work?
The merchant, or the sender, issues the waybill through the system.
If a shipment has more than one carton, does each carton get its own waybill, or do they ship on one?
The cartons are combined into a single carton.
How do I change a customer's address after the waybill has been issued?
Through customer service.
Does Falcon ship within the same city and between cities?
Yes, and shipping between cities is available for the cities Falcon covers.
Is door-to-door pickup and delivery available?
Yes.
Does Falcon handle international shipping?
No.
Who do I contact when there's a problem with a shipment?
Customer service.
Can I ship liquid products?
Yes.
How many cartons can I ship at once?
Up to 1,000 orders at a time.
Can I ship valuable items, are they insured, and what's the maximum coverage?
No.
Is two-hour delivery available?
Yes.
What are the delivery limits inside and outside the city?
All neighborhoods within the city.
Does two-hour delivery cover restaurants and food?
No.
Is refrigerated shipping available, and at what temperature?
No.
Are storage, fulfillment, and packaging services available?
No.
What are the minimum and maximum shipping weights?
The minimum is 0.5 kg and the maximum is 15 kg.
Is cash on delivery available, what does it cost, and is card payment supported?
Cash on delivery is available, and card payment is coming soon.
How is the shipping or delivery price calculated?
SAR 25 for delivery inside the city and SAR 30 for delivery outside it. Rates for stores and companies are set in the contract.
When a courier is available for home pickup, how soon are they sent?
Shipments picked up before 1 PM are delivered the same day. Shipments picked up in the evening are delivered within 24 hours.
Is a return service available, and what does it cost, if the customer doesn't accept the goods?
Yes, the return service is available, and orders cancelled by customers carry no fee.
What happens if a shipment is delayed or damaged, and who covers the cost?
If Falcon damages the shipment, Falcon covers it.
How long does delivery take inside the merchant's city, and how long does shipping take?
Same day, within 24 hours.
With Falcon Express connected, your account is created for you, orders reach the courier automatically, and your customers can pick Falcon at checkout across all seven cities it serves.