How many customers give up on a question because they can't find a way to ask it?
A contact form gives shoppers an easy way to reach you for support, and sends whatever they ask straight to your inbox. You don't have to build one yourself or bury it on an internal contact page: Contact Form, powered by Smartarget, adds an icon to every page of your store that opens a form the customer can fill in on the spot. In this guide, you'll learn how to install the app, link your Smartarget account, configure the form, and remove the app if you stop using it.
To add a contact form to your store, open (My installed apps), browse the Salla App Store, and install Contact Form. Choose a plan, grant the permissions it asks for, activate the app, paste your Smartarget user ID, then adjust the form settings to suit your business.
📌 Article overview
- What Contact Form does
- How to connect Contact Form to your store
- Frequently asked questions
🎯 What Contact Form does
Contact Form puts a contact icon on every page of your store. A customer clicks it, fills in the form, and the message lands in your email, so support questions reach you quickly without the customer hunting for a contact page first.
🚀 How to connect Contact Form to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. On the Contact Form app page, click (Install).
Then choose the plan that fits your business.
4. Review the permissions the app needs, then click (Grant permission).
Contact Form is now installed on your store.
5. From the installed apps page, click (Activate app) on Contact Form.
6. Paste your Smartarget user ID into the field provided, then click (Save).
Contact Form is now live on your store. Adjust its settings to suit how you handle support.
📝 Important notes
- The app runs on Smartarget, so create a free Smartarget account first, or step 6 will have nothing to paste.
- For more details, see managing your store's apps.
❓ Frequently asked questions
How do I create a Smartarget account?
1. On the Smartarget home page, click (Register for free).
2. Enter the details it asks for, then click (Register).
3. Confirm your account from the email you receive, sign in, then click (Add website).
Then add your Salla store domain.
4. To add Contact Form to your store, click (Contact App).
Set the Contact Form options for your store, then click (Save setting).
Where do I copy my Smartarget user ID from?
From your Smartarget account, go to the (INTEGRATION) page and click (Copy) next to the user ID.
How do I remove Contact Form from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find Contact Form, click the (...) icon, then click (Delete app), as shown below.
Support questions that never get asked still cost you sales. A form on every page is the cheapest way to make sure they reach you.