Do your orders in Dammam, Riyadh, and Jeddah need a delivery partner that can pick up and deliver on the same day?
Connecting your store with Collectpluss gives you a logistics partner covering Dammam, Riyadh, Jeddah, and most regions of the Kingdom, with a large fleet, trained drivers, and competitive rates. Once the app is installed, orders move from your Salla dashboard to Collectpluss without extra paperwork on your side. In this guide, you'll learn what Collectpluss offers, how to connect it to your store, how to set its shipping rates, and the answers merchants ask for most about its services and coverage.
To connect Collectpluss, open (Installed apps) from your dashboard's side menu, click (Browse the Salla App Store), open the Collectpluss app page, and click (Install). Review the permissions the app asks for, then click (Grant permission). Your store is now linked to your Collectpluss account, and you can add shipping rates from (App settings).
๐ Article overview
- What is Collectpluss?
- How to connect your store with Collectpluss
- Frequently asked questions
๐ฏ What is Collectpluss?
Collectpluss is a logistics provider covering Dammam and beyond it โ Riyadh, Jeddah, and most regions of the Kingdom โ at highly competitive prices, backed by a large fleet and well-trained drivers. You choose what needs moving, and Collectpluss brings it to you.
๐ฃ How to connect your store with Collectpluss
1. From the side menu of your dashboard, click (Installed apps).
2. From the Salla App Store banner, click (Browse the Salla App Store).
3. From the Collectpluss app page, click (Install).
4. Review the permissions the app asks for, then click (Grant permission).
Your Salla store is now connected to your Collectpluss account.
For more details, read managing my store's apps.
โ Frequently asked questions
How do I set up Collectpluss shipping rates?
1. From the side menu of your dashboard, click (Installed apps).
2. On the all-apps page, find the Collectpluss app and click (App settings).
3. From the (Shipping rates) tab, enter the rates for the cities and regions you need.
For more details, read shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (Installed apps).
2. On the all-apps page, find the Collectpluss app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the Collectpluss app from my store?
1. From the side menu of your dashboard, click (Installed apps).
2. On the all-apps page, find the Collectpluss app, click the (...) icon, then click (Remove app), as shown below.
Which cities are supported for merchant pickup?
The main cities: Dammam, Riyadh, and Jeddah.
Which cities are supported for customer shipping and delivery?
Collectpluss provides a file listing the cities and regions it covers. [Verify: the Arabic promises an attached coverage file, but no file or list is included in the article.]
How do I sign up and connect?
Once the official paperwork is complete โ commercial registration and the rest โ Collectpluss connects you directly by activating a username and password for you on its system.
How are amounts settled?
Shipment invoices are sent every two weeks, and cash on delivery amounts are transferred to the merchant every 5 business days.
What is the best time to reach customer service?
From 9 AM to 5 PM.
Does the merchant get a report of amounts and inventory, if available?
Yes, that report is available.
How are orders sent to the company?
Through the system.
Is there a shipment tracking system?
Yes, tracking is available.
How is the waybill issued?
Automatically, from Salla to Collectpluss.
If a shipment holds more than one carton, does each carton get its own waybill, or do they all ship under one?
One waybill covers the shipment, but each extra carton costs SAR 10.
How is the customer's address changed after the waybill is issued?
By editing the waybill in the system.
Is shipping available within the same city, and between cities?
Both services are available.
Is door-to-door pickup and delivery available?
Yes, it is available.
Does the company support international shipping, and to which countries?
No.
How do I get in touch if there's a problem with a shipment?
Through the toll-free number, the company's WhatsApp, or email.
Can liquid products be shipped?
It depends on how they are packaged and what type of liquid they are.
What is the maximum number of cartons per pickup?
There is no limit, but you need to report the number before pickup.
Can valuable products be shipped, is there insurance, and what is the coverage limit?
Yes, insured up to SAR 5000. [Verify: the Arabic answer ends with a bare "20%" on its own line, with nothing to explain what the percentage applies to.]
Is two-hour delivery available?
Yes, it is available.
What are the delivery boundaries inside and outside the city?
There are none.
Does two-hour delivery cover restaurants or food?
No.
Is refrigerated shipping available, and at what vehicle temperature?
Yes, at 18+. [Verify: the Arabic gives only "18+" with no unit or range for the vehicle temperature.]
Are storage, fulfillment, and packaging services available?
Yes.
What are the minimum and maximum weights that can be shipped?
Under 10 kg, with SAR 2 added for each extra kilogram.
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes, it is available for SAR 10, and all payment methods are supported.
How is the shipping or delivery price calculated?
Based on your monthly shipment volume.
When home pickup is available, when is the courier sent?
At the time the merchant specifies.
Is order return available, and what does it cost, if the customer does not receive the goods?
Yes. Inside the merchant's city it costs half the shipment price; outside it, the same as the delivery fee.
If a shipment is delayed or its products are damaged, what happens and who covers the cost?
If the fault lies with Collectpluss, it covers the damages.
How long does delivery inside the merchant's city take, and how long does shipping take?
Same day.
Pick the carrier that matches how your customers actually buy. If most of your orders land in Dammam, Riyadh, or Jeddah and you want them out the door the same day, Collectpluss is worth setting up before your next busy week.