Need same-day, temperature-controlled delivery in Riyadh without running your own fleet?
COLDT is a Saudi company specializing in premium delivery, running its operations on modern smart technology — including chilled and frozen transport. The COLDT shipping integration links your Salla store to the company through the Salla App Store, so your orders reach the courier without any manual re-entry. In this guide, you'll learn how to install and authorize the app, set your shipping rates, manage or remove the integration, and what the service actually covers.
To connect COLDT to your Salla store, open (Installed apps) from your dashboard's side menu, click (Browse Salla App Store), and install the COLDT app. Review the permissions the app requests, then click (Grant permission). Your Salla store is now linked to your COLDT account.
📌 Article overview
- What is COLDT?
- How to connect COLDT to your store
- Frequently asked questions
🎯 What is COLDT?
COLDT is a Saudi company that focuses on premium delivery and runs its services on the latest smart technology. It covers Riyadh, offers same-day and two-hour delivery, and moves both chilled and frozen goods.
🚀 How to connect COLDT to your store
1. From your dashboard's side menu, click (Installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. On the COLDT app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now linked to your COLDT account.
For more details, see managing my store's apps.
❓ Frequently asked questions
How do I set up my shipping rates for COLDT?
1. From your dashboard's side menu, click (Installed apps).
2. On the all apps page, find the COLDT app and click (App settings).
3. From the (Shipping rates) tab, enter the rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable an app in my store?
1. From your dashboard's side menu, click (Installed apps).
2. On the all apps page, find the COLDT app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the COLDT app from my store?
1. From your dashboard's side menu, click (Installed apps).
2. On the all apps page, find the COLDT app, click the (...) icon, then click (Delete app), as shown in the image.
Which cities does COLDT support for merchants?
Riyadh.
Which cities does COLDT ship and deliver to for customers?
Riyadh.
How do I sign up and connect?
Register through the company's website.
How are payments settled?
1. Prepayment.
2. An invoice at the end of each month.
When is the best time to contact COLDT customer service?
Sunday through Thursday, 8 AM to 4 PM.
Do merchants get a report on collected amounts and stock?
Yes, merchants get a report on collected amounts.
How do I send an order to the company?
Upload orders on the company's website, or send them through the direct integration.
Is there a shipment tracking system?
Yes.
How does the waybill work?
The waybill appears as soon as you confirm the order is ready for delivery, and it carries all the order details the courier needs.
If a shipment has more than one carton, does each carton get its own waybill?
Yes, each carton gets a separate waybill.
How do I change a customer's address after the waybill has been issued?
Contact the operations team.
Does COLDT ship within the same city and between cities?
Within the same city only.
Is door-to-door pickup and delivery available?
Yes.
Does COLDT handle international shipping?
No.
Who do I contact when there's a problem with a shipment?
Call the company's unified number directly, or contact a member of the operations team.
Can I ship liquid products?
Yes.
How many cartons can I ship at once?
One carton per order, measuring 50 cm x 45 cm x 45 cm and weighing up to 20 kg.
What happens if a shipment is delayed or damaged, and who covers the cost?
The customer is responsible for arranging their own insurance on shipments handed to the carrier. At the customer's request, the carrier can arrange that insurance for the shipment's declared value.
If the shipment is not insured, the carrier's liability is limited to compensating the customer with a total amount no greater than the payout issued under the carrier's own insurance policy.
Is two-hour delivery available?
Yes.
What are the delivery limits inside and outside the city?
Inside the city of Riyadh only.
Does two-hour delivery cover restaurants and food?
Yes.
Is refrigerated shipping available, and at what temperature?
Yes. Chilled transport runs at 0 °C to 15 °C, and frozen transport at -1 °C to -10 °C.
Are storage, fulfillment, and packaging services available?
No.
What are the minimum and maximum shipping weights?
0 to 300 [Verify: the Arabic gives this range with no unit, and it conflicts with the 20 kg per-order limit stated above].
Is cash on delivery available, what does it cost, and is card payment supported?
Cash on delivery is available by cash or card, for an extra SAR 5 per order.
How is the shipping or delivery price calculated?
It's calculated from the shipment's weight and dimensions.
When a courier is available for home pickup, how soon are they sent?
Immediately.
Is a return service available, and what does it cost, if the customer doesn't accept the goods?
Yes, at half the standard delivery cost.
How long does delivery take inside the merchant's city, and how long does shipping take?
Delivery is immediate, taking 30 to 60 minutes from pickup for neighborhoods near the customer. If the pickup point isn't nearby, delivery takes one to two hours, depending on how many store pickup points are on the route.
With COLDT connected, you can offer Riyadh customers same-day, chilled, or frozen delivery straight from your Salla checkout — without negotiating a separate courier workflow for every order.