The last mile is where your customer decides whether shopping with you was worth it.
Boxis is a logistics company built around last-mile delivery, with advanced logistics and refrigerated transport for online stores. You connect it to your Salla store through the Salla App Store, so orders move to the carrier without you re-entering anything. In this guide, you'll learn how to connect Boxis, how to set up its shipping rates, how to hide or delete the app, and what the service covers.
Boxis is a last-mile delivery company you connect through the Salla App Store. Install the app, grant the permissions it asks for, then open its app settings and enter shipping rates for the cities you serve. Orders then move to the company through your store connection.
๐ Article overview
- What Boxis is
- How to connect Boxis to your Salla store
- Frequently asked questions
๐ฏ What is Boxis?
Boxis provides advanced logistics services for e-commerce companies, along with refrigerated transport. Its main focus is last-mile delivery, the leg that takes the order from the warehouse to your customer's door.
๐ How to connect Boxis to your Salla store
1. From the dashboard side menu, click (Installed apps).
2. On the Salla App Store banner, click (Browse the Salla App Store).
3. On the Boxis app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Boxis account.
For more on managing your store's apps.
โ Frequently asked questions
How do I set up Boxis shipping rates?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Boxis app and click (App settings).
3. On the (Shipping rates) tab, enter your rates for the cities and regions you serve.
For more on shipping and delivery option settings.
How do I temporarily turn the app off in my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Boxis app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I delete the Boxis app from my store?
1. From the dashboard side menu, click (Installed apps).
2. On the all apps page, find the Boxis app, click the (...) icon, then click (Delete app), as shown in the image.
Coverage and contracting
Which cities are supported for the merchant?
Riyadh.
Which cities are supported for customer shipping and delivery?
Riyadh. The company says shipping between all cities in the Kingdom is being added in the coming period.
How do I sign up and connect?
You coordinate with the sales team and sign the contract, then the connection is set up.
How are payments settled?
Every 15 or 30 business days, whichever suits the merchant.
When is the best time to reach customer service?
Every day of the week from 9 am to 9 pm, except Friday.
Does the merchant get a report on amounts and stock?
Yes. Merchants receive stock and payment reports on a regular basis.
Orders, waybills, and tracking
How is an order sent to the company?
The order is forwarded to Boxis when it is fulfilled through the platform.
Is there a shipment tracking system?
Yes, shipments are tracked.
How does the waybill work?
Once the order is submitted, the waybill is exported and printed straight from the platform.
If a shipment has more than one carton, does each carton get its own waybill, or do they go in one box under a single waybill?
One waybill is created that records how many cartons make up the shipment, and a waybill is printed for each carton.
How do I change a customer's address after the waybill has been issued?
Contact customer service or your account manager.
How do I get in touch when there is a problem with a shipment?
Contact technical support or the management team, and the issue is resolved as quickly as possible.
What happens if a shipment is delayed or damaged, and who covers the cost?
Boxis pays compensation when the cause is on its side.
Delivery services and timing
Do you ship within the same city, and between cities?
Shipping within the same city is available. Shipping between cities is still being set up.
Is there door-to-door pickup and delivery?
Yes.
Do you support international shipping, and which countries do you ship to?
No.
Is there a two-hour delivery service?
It can be arranged once you coordinate with the company.
Does two-hour delivery cover restaurants or food?
Yes.
What are the delivery boundaries inside and outside the city?
One to three business days. [Verify: the Arabic answers a question about delivery boundaries with a timeframe instead of an area.]
How long does delivery take inside the merchant's city, and how long does shipping take?
Delivery inside the city takes up to 24 hours, and shipping takes up to 3 business days.
When a courier is available for home pickup, when is one sent?
At the time you agree on with the company.
Handling, weights, and pricing
Can I ship liquid products?
Yes, as long as the shipment is sealed properly.
What is the maximum number of cartons I can ship at once?
It depends on the weight and the size of the shipment. [Verify: the Arabic answers with a weight and size rule rather than a carton count.]
Can I ship valuable products, are they insured, and what is the maximum cover?
No, valuable products are not accepted.
Is refrigerated shipping available, and at what temperature?
Yes, refrigerated shipping is available. [Verify: the Arabic gives the temperature only as "18+", with no unit and no direction.]
Do you offer storage, preparation, and packing?
Not yet. The company says the service is coming soon.
What is the minimum and maximum weight you can ship?
There is no weight limit.
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes. Cash on delivery costs SAR 5, and card payment is available.
How is the shipping or delivery price calculated?
By the size of the shipments and how many the merchant sends.
Is order return available, and what does it cost?
Yes, when the customer does not take delivery. The cost depends on the agreement you have with the company.
๐ Important notes
Coverage today is Riyadh only, so check that your customers are inside the service area before you offer Boxis at checkout.
Cash on delivery adds SAR 5 per order.
A multi-carton shipment gets one waybill per carton, printed from the platform after the order is submitted.
Refrigerated transport and two-hour delivery are the kind of promises customers remember. Confirm the coverage and the timing with the company before you advertise either one in your store.