Do you know where your shipment is right now, without calling anyone to find out?
Shipping is where a good order can still go wrong, so visibility matters as much as price. With Bosta you deliver your products faster and cheaper to anywhere in the Kingdom, with the lowest price and the least effort, and you follow the shipment and the courier's movements as they happen โ no delays, and no headaches over invoices. The Bosta shipping integration is installed from the Salla App Store. In this guide, you'll learn how to connect Bosta to your store, set your shipping rates, hide or remove the app, and what the company covers.
To connect Bosta, open (My installed apps) in your Salla dashboard, browse the Salla App Store, and install the Bosta app. Review the permissions and click (Grant permission). Installing the app creates a Bosta account for you automatically, so your Salla store is linked right away.
๐ Article overview
- What is Bosta?
- How to set up the Bosta shipping integration
- Frequently asked questions
๐ฏ What is Bosta?
Bosta delivers your products faster and more affordably to anywhere in the Kingdom, at the lowest price and with the least effort. You can follow the shipment and the courier's movements step by step, without delays and without the usual trouble over invoices.
Do I need a Bosta account before I connect?
No. When you install the Bosta app from the Salla App Store, a new Bosta account is created for you automatically. If you already have a Bosta account, contact Bosta's technical support to activate that account on your Salla store.
๐ How to set up the Bosta shipping integration
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Bosta app page, click (Install).
4. Review the permissions the app asks for, then click (Grant permission).
Your Salla store is now linked to your Bosta account.
For more details, see managing my store apps.
โ Frequently asked questions
How do I set up my Bosta shipping rates?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Bosta app and click (App settings).
3. From the (Shipping rates) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable an app in my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Bosta app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the Bosta app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Bosta app, click the (...) icon, then click (Delete app), as shown below.
Which cities are supported for merchant pickup?
Riyadh, Jeddah, Dammam, Buraidah, Makkah, Madinah, Tabuk, Al Kharj, Jazan, Asir, Al Hofuf, Hafar Al Batin, and Khafji.
How does contracting and connecting work?
Through the connection system. [Verify: the Arabic answers only with the phrase 'the connection system' and does not describe the contracting steps.]
How are amounts settled?
Every two weeks, or every week. [Verify: the Arabic offers both intervals without saying what decides which one applies.]
When is the best time to contact the company's customer service?
From 10 am to 4 pm.
Does the merchant get a report of amounts and stock, where available?
Yes.
How is an order sent to the company?
Either automatically through API integration, or manually through the merchant's own Bosta platform (client portal upload).
Is there a shipment tracking system?
Yes, at https://bosta.co/tracking-shipment/.
How are waybills handled?
Automatically.
If a shipment has more than one box, does each box get its own waybill, or do they ship together on one?
It depends on the size of each box. They are either packed into one large box or sent as separate boxes. In the second case, each box carries a sub-waybill with its own box number and the same main order number, for example 1/3, 2/3, 3/3.
How do I change a customer's address after the waybill has been issued?
Contact technical support, but only before the delivery leaves. In that case the shipment is returned to the warehouse and a new waybill is issued.
Do you ship within the same city, and between cities?
Yes to both.
Is there a door-to-door pickup and delivery service?
Yes, but only from the merchant to the customer (B2C).
Does the company support international shipping, and which countries do you ship to?
No.
Who do I contact if there is a problem with a shipment?
Customer service and technical support.
Can I ship liquid products?
No.
What is the maximum number of boxes I can ship at one time?
No more than five boxes.
Can I ship valuable items, are they insured, and what is the maximum insurance cover?
Valuable items are allowed up to SAR 5000. The maximum insurance cover is SAR 375 per shipment.
Is there a two-hour delivery service?
No.
What are the delivery limits inside and outside the city?
Inside the city, everywhere. Outside the city, up to 150 km.
Does two-hour delivery cover restaurants or food?
No.
Do you offer refrigerated shipping, and what temperature do your vehicles hold?
No. Vehicles are kept at room temperature.
Do you offer storage, preparation, and packaging?
Yes.
What is the minimum and maximum weight you can ship?
Minimum weight: 0.5 kg. Maximum weight: 25 kg.
Is cash on delivery available, what does it cost, and is card payment available?
Yes, and it costs between SAR 3 and SAR 5. Card payment is also available.
How is the shipping or delivery price calculated?
- By the shipments collected from the merchant.
- By the shipments delivered to the customer.
- Or another basis, as agreed with the merchant.
If a courier is available for home pickup, when does the courier come?
This service is not available.
Is there a return service if the customer does not receive the goods, and what does it cost?
Yes, it is available. The cost is set by agreement with the merchant.
If a shipment is delayed or the products are damaged, what happens and who covers the cost?
Where the company caused the damage, the cost is covered up to SAR 375.
How long does delivery take inside the merchant's city, and how long does shipping take?
Within 24 hours of collection from the merchant inside the same city. For other cities, add the transport time between cities.
Shipping a customer can track themselves is one fewer message in your inbox โ and one more reason they order from you again.