Need a courier that handles both in-city drops and long-distance parcels from one dashboard?
The Anwan Express integration connects your Salla store to a logistics company that moves parcels and products between stores and customers, inside cities and between them. You install it from the Salla App Store, grant it access to your store, and set your own rates per city. In this guide, you'll learn how to connect Anwan Express, set shipping rates, hide or remove the app, and what the company's service covers.
To connect Anwan Express, open (My installed apps) from your dashboard side menu, click (Browse Salla App Store), and install the Anwan Express app. Review the permissions it requests and click (Grant permission). Your Salla store is then linked to your Anwan account and ready to ship.
📌 Article overview
- What is Anwan Express?
- How to connect to Anwan Express
- Frequently asked questions
🎯 What is Anwan Express?
Anwan Express is a logistics company that ships parcels and products between stores and their customers, both within a city and across cities, with a focus on quality and efficiency.
🚀 How to connect to Anwan Express
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. On the Anwan Express app page, click (Install).
4. Check the permissions the app requests, then click (Grant permission).
Your Salla store is now linked to your Anwan account.
For more details, see managing my store apps.
❓ Frequently asked questions
Managing the app
How do I set up my Anwan Express shipping rates?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Anwan app and click (App settings).
3. From the (Shipping rates) tab, enter the rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Anwan app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the Anwan app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Anwan app, click (...), then click (Delete app), as shown in the image.
Working with Anwan Express
How does contracting and connecting work?
Through official contracts, with the technical connection handled by Salla.
How are amounts settled?
Weekly.
When can I reach the company's customer service?
24/7.
Do I get a report of amounts and stock?
Yes, where stock data is available, and the report comes at the end of each day.
How is an order sent to the company?
Through the direct Salla API integration.
Is there shipment tracking?
Yes, a tracking link is provided.
If a shipment has more than one carton, does each carton get its own waybill?
Yes, a separate waybill is issued for every carton.
How do I change a customer's address after the waybill has been issued?
Through the notifications.
Do you ship within the same city and between cities?
Yes, both.
Is door-to-door pickup and delivery available?
Yes.
Does the company support international shipping, and which countries does it cover?
Yes, international shipping is handled through a third party. [Verify: the source does not list the destination countries.]
What happens if there is a problem with a shipment?
The company contacts the sender to resolve it.
Can I ship liquid products?
Some liquid products are allowed, subject to the terms and conditions.
What is the maximum number of cartons in a single shipment?
10,000 per shipment. [Verify: the source figure is written as "10.000" without a stated unit.]
Can I ship valuables, and are they insured?
Yes, valuables can be shipped, and insurance covers up to SAR 5,000.
Is two-hour delivery available?
Yes, the service is available.
What areas are covered inside and outside the city?
All areas of the cities the company covers.
Does two-hour delivery cover restaurants and food?
No, restaurants are not covered.
Is refrigerated shipping available, and at what temperature?
Yes, refrigerated transport is available at 13 degrees. [Verify: the source does not state the temperature scale.]
Do you offer storage, preparation, and packaging?
Yes, all three are available.
What are the minimum and maximum shipping weights?
1 to 30 kg.
Is cash on delivery available, and what does it cost?
Yes. Cash on delivery costs SAR 3, and card payment is also available.
How is the shipping or delivery price calculated?
By the customer's city.
When does the courier come for a home pickup?
At the time agreed with the company.
Is there a return service, and what does it cost?
Yes, for orders the customer does not receive. A return costs 50% of the delivery price.
What happens if a shipment is delayed or damaged, and who covers the cost?
If the damage was caused by the company, it covers the shipment up to SAR 200, subject to the terms and conditions.
How long does delivery take inside the merchant's city?
Less than 24 hours.