Need one shipping partner that can handle a chilled local delivery and an international parcel on the same day?
The Alod integration connects Alod for Logistic Services to your Salla store. Alod covers the full range of shipping and logistics for online stores: local shipping (dry and cold), international shipping, storage (dry and cold), and fulfillment services — which means your store can ship almost anywhere in the world. In this guide, you'll learn how to connect Alod to your store, how to set your shipping rates, and what Alod's services cover.
To connect Alod, open (My installed apps) from your dashboard's side menu, browse the Salla App Store, and install the Alod for Logistic Services app. Review the permissions and click (Grant permission). Your Salla store is then linked to your Alod account, and you can set shipping rates from (App settings).
📌 Article overview
- What Alod is
- How to connect Alod to your store
- Frequently asked questions
🎯 What Alod is
Alod for Logistic Services provides every shipping service and solution an online store needs: local shipping, dry and cold, international shipping, dry and cold storage, and fulfillment services. Together they let your store ship anywhere in the world.
🚀 How to connect Alod to your store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. On the Alod for Logistic Services app page, click (Install).
4. Review the permissions the app requests, then click (Grant permission).
Your Salla store is now connected to your Alod account.
For more details, see managing my store's apps.
❓ Frequently asked questions
How do I set up my shipping rates with Alod?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Alod app, click (App settings).
3. From the (Shipping rates) tab, enter the rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable the app in my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Alod app, click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the Alod app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. From the all apps page, on the Alod app, click the (...) icon and then click (Delete app), as shown in the image.
Which cities are supported for merchant pickup?
All regions of the Kingdom.
Which cities are supported for customer shipping and delivery?
All regions of the Kingdom, plus countries worldwide.
How does contracting and connecting work?
Through a contract signed with the store.
How are amounts settled?
Monthly.
When is the best time to contact Alod customer service?
Around the clock.
Does the merchant get a report on amounts and stock where available?
Yes, daily.
How is an order sent to the company?
As soon as you switch the order status to (Ready), Alod picks the order up and starts processing the shipment.
Is there a shipment tracking system?
Yes.
How does the waybill work?
It's issued automatically once Alod receives the shipping request from the merchant.
If a shipment has more than one box, does each box get its own waybill, or do they travel together on one?
Each box gets its own waybill.
How do I change the customer's address after the waybill is issued?
Cancel the order, then re-upload the shipment with the new address.
Is shipping available within the same city, and between cities?
Yes, both same-city and intercity shipping are available.
Is door-to-door pickup and delivery available?
Yes, for both domestic and international shipments.
Does the company support international shipping, and which countries do you ship to?
Yes, to every country in the world.
How do I get in touch if there's a problem with a shipment?
support@alod.net
huzaifa.mazhar@alod.net
m.harb@alod.net
ahmed.ateeq@alod.net
abdulrahman@alod.net
8001010002
Can liquid products be shipped?
Yes — perfumes and air fresheners.
What's the maximum number of boxes I can ship at once?
There's no limit.
Can valuable products be shipped? Is there insurance, and what's the maximum coverage?
Valuable products can be shipped up to USD 1,000.
Shipment insurance is available at 5% of the shipment value.
Is two-hour delivery available?
Yes.
What are the delivery limits inside and outside the city?
The shipment is weighed, and if it goes over the price limits the store is notified.
Does two-hour delivery cover restaurants or food?
No.
Do you offer refrigerated shipping, and at what temperature?
Yes, down to -23°C.
Are storage, preparation, and packaging services available?
Yes, on request.
Is cash on delivery available, what does it cost, and can customers pay by card?
Yes, cash on delivery is available and costs SAR 5. Card payment is available too.
How is the shipping or delivery price calculated?
Based on the city, the country, the size of the shipment, and its value if it's an insured high-value shipment.
When does the courier come for home pickup?
Before 3 p.m., from any location.
Is a return service available if the customer never receives the order, and what does it cost?
Yes, at the cost of a full shipment.
What happens if a shipment is delayed or the products are damaged, and who bears the cost?
The merchant is responsible for packing the shipment properly. If the damage comes down to poor packaging, the merchant bears the cost; if it comes down to unsafe handling in transit, Alod bears it.
How long does delivery take inside the merchant's city, and how long does shipping take?
Delivery is available within three hours or within a day, depending on what the merchant asks for.