Would your store run better if storage, packing, and delivery were all handled by one partner?
Once orders outgrow your own shelves, logistics stops being a task and becomes a decision. The Al Nayazek Logistics integration connects your Salla store to a licensed provider that stores your stock, manages your inventory, and delivers shipments to customers across the Kingdom. You install it from the Salla App Store, set your shipping rates by city, and it appears as a delivery option at checkout. In this guide, you'll learn how to connect Al Nayazek to your store, price your shipping, and what the company covers.
To connect Al Nayazek Logistics, open (My installed apps) in your Salla dashboard, click (Browse Salla App Store), open the Al Nayazek app page, and click (Install). Review the permissions and click (Grant permission). Your Salla store is then linked to your Al Nayazek account.
๐ Article overview
- What is Al Nayazek Logistics?
- How to connect Al Nayazek Logistics to your Salla store
- Frequently asked questions
๐ฏ What is Al Nayazek Logistics?
Al Nayazek offers integrated logistics services and solutions that cover what businesses and online stores need, and it works to international standards. It is licensed by the Communications and Information Technology Commission and holds three ISO certifications. Its main services are storage and inventory management, and delivering shipments to customers in every region of the Kingdom.
๐ How to connect Al Nayazek Logistics to your Salla store
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the Al Nayazek app page, click (Install).
4. Review the permissions the app asks for, then click (Grant permission).
Your Salla store is now linked to your Al Nayazek account.
For more details, read managing my store's apps.
โ Frequently asked questions
How do I set up shipping rates for Al Nayazek?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Al Nayazek app and click (App settings).
3. Open the (Shipping rates) tab and enter your rates for the cities and regions you want to serve.
For more details, read shipping and delivery option settings.
How do I hide Al Nayazek at checkout without removing it?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Al Nayazek app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off. [Verify: the Arabic asks how to disable an app temporarily but answers with this checkout-visibility toggle, which hides the courier rather than pausing the app.]
How do I remove the Al Nayazek app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the Al Nayazek app, click the (...) icon, then click (Remove app), as shown below.
What Al Nayazek covers
Which cities are supported for merchant pickup?
Riyadh, Dammam, Jeddah, and Qassim.
Which cities are supported for customer shipping and delivery?
Most cities in the Kingdom.
How does contracting and connecting work?
Through an API, an app or platform integration, or a contract.
How are amounts settled?
By monthly invoice.
When is the best time to contact the company's customer service?
24 hours a day, 7 days a week.
Does the merchant get a report of amounts and stock, where stock data is available?
Yes.
How is an order sent to the company?
Through the company's own platform, or through Salla.
Does the company have a shipment tracking system?
Yes.
How does the waybill work?
Once the shipping request is received, the system prints a waybill carrying these details:
- The reference number.
- The payment method.
- The product type.
- The sender's name, and the contact details for both sender and recipient.
- The address.
If a shipment contains more than one box, does each box get its own waybill, or do they travel in one box under a single waybill?
They are packed into a single box and sent under one waybill.
How do I change a customer's address after the waybill has been issued?
Contact technical support and customer service.
Do you ship within the same city, and do you ship between cities?
Yes to both.
Do you offer door-to-door pickup and delivery?
Yes.
Does the company support international shipping, and which countries do you ship to?
No.
How do I get in touch when there is a problem with a shipment?
Contact technical support and customer service.
Can I ship liquid products?
Yes.
What is the maximum number of boxes I can ship at one time?
There is no maximum, but it has to be arranged in advance.
Can I ship valuable products, are they insured, and what is the insurance limit?
Yes. There is no upper limit on the insurance, but it has to be arranged in advance.
Do you offer two-hour delivery?
Yes, within cities.
What are the delivery limits inside and outside the city?
Pickup from Dammam, Riyadh, Jeddah, or Qassim. Delivery is available to most cities in the Kingdom.
Does two-hour delivery cover restaurants or food?
Yes.
Do you offer refrigerated shipping, and what temperature do your vehicles hold?
No, but it is part of the expansion plan within three months. [Verify: the vehicle temperature is not answered, and the three-month timeline has no date attached to it.]
Do you offer storage, preparation, and packaging?
Yes.
What is the minimum and maximum weight you can ship?
1 kg to 30 kg.
Is cash on delivery available, what does it cost, and is card payment available?
Yes, and it costs between SAR 5 and SAR 10. Card payment is also available.
How is the shipping or delivery price calculated?
By city, and by the dimensions and weight of the shipment.
If a courier is available for home pickup, when does the courier come?
By arrangement with the merchant.
Is there a return service if the customer does not receive the goods, and what does it cost?
Yes. It costs the delivery fee.
If a shipment is delayed or the products are damaged, what happens and who covers the cost?
The case is investigated, and the company covers the cost.
How long does delivery take inside the merchant's city, and how long does shipping take?
Delivery inside the merchant's city: 12 hours. Shipping: 48 hours.
Pick your courier on the numbers that matter to your customers โ where they live, what they pay, and when it arrives. Set your rates before you go live, and the rest is routine.