Who picks your orders up when a customer in Riyadh expects them the same day?
A courier that collects from your own premises takes a whole step out of your day. 4PL is a Saudi company founded in 2017 that specializes in fourth-party logistics services, built around the need to move goods and parcels. The 4PL shipping integration is installed from the Salla App Store, and installing the app creates your 4PL account for you. In this guide, you'll learn how to connect 4PL to your store, set your shipping rates, hide or remove the app, and what the company covers.
To connect 4PL, open (My installed apps) in your Salla dashboard, browse the Salla App Store, and install the 4PL app. Review the permissions and click (Grant permission). Installing the app creates a 4PL account for you automatically, so your Salla store is linked right away.
๐ Article overview
- What is 4PL?
- How to set up the 4PL shipping integration
- Frequently asked questions
๐ฏ What is 4PL?
4PL is a Saudi company specializing in fourth-party logistics (4PL) services. It was founded in 2017 to meet the need for moving goods and parcels.
Do I need a 4PL account before I connect?
No. When you install the 4PL app from the Salla App Store, a new 4PL account is created for you automatically. If you already have a 4PL account, contact their technical support to activate that account on your Salla store.
๐ How to set up the 4PL shipping integration
1. From the side menu of your dashboard, click (My installed apps).
2. From the Salla App Store banner, click (Browse Salla App Store).
3. From the 4PL app page, click (Install).
4. Review the permissions the app asks for, then click (Grant permission).
Your Salla store is now linked to your 4PL account.
For more details, see managing my store apps.
โ Frequently asked questions
How do I set up my 4PL shipping rates?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the 4PL app and click (App settings).
3. From the (Shipping rates) tab, enter the shipping rates for the cities and regions you need.
For more details, see shipping and delivery options settings.
How do I temporarily disable an app in my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the 4PL app and click (App settings).
3. Turn the (Hide the shipping company from the checkout page) option on or off.
How do I remove the 4PL app from my store?
1. From the side menu of your dashboard, click (My installed apps).
2. On the all apps page, find the 4PL app, click the (...) icon, then click (Delete app), as shown below.
Which cities are supported for merchant pickup?
Riyadh.
Which cities are supported for customer delivery and shipping?
Riyadh.
How does contracting and connecting work?
An official quote is sent to the merchant. If you accept it, the partnership contract follows, and the electronic connection between the two platforms then begins.
How are amounts settled?
The collected amounts are transferred to the merchant every 15 days.
When is the best time to contact the company's customer service?
Customer service is available to merchants 24 hours a day.
Does the merchant get a report of amounts and stock, where available?
Yes.
How is an order sent to the company?
The company collects the order from the merchant's location.
Is there a shipment tracking system?
Yes.
How are waybills handled?
The waybill carries a barcode with a serial number that begins with the calendar year, followed by random digits identifying the sender of the order and the recipient, who is the customer. All of the customer's details appear on the waybill: customer name, city, district, contact number, and the amount to be collected from the customer, or 0 if there is nothing to collect.
If a shipment has more than one box, does each box get its own waybill, or do they ship together on one?
They are placed in a single box and shipped on one waybill.
How do I change a customer's address after the waybill has been issued?
Call customer service on the unified number, send a WhatsApp message with the new address, or email customer service.
Do you ship within the same city, and between cities?
In-city shipping is available. Shipping between cities is not available at the moment.
Is there a door-to-door pickup and delivery service?
Yes, the service delivers to the customer's door.
Does the company support international shipping, and which countries do you ship to?
International shipping is not offered.
Who do I contact if there is a problem with a shipment?
Call customer service on the unified number, send a WhatsApp message, or email customer service. [Verify: the Arabic answer repeats the wording of the address-change question here, so it may not describe the full process for a shipment problem.]
Can I ship liquid products?
Yes.
What is the maximum number of boxes I can ship at one time?
500 boxes.
Can I ship valuable items, are they insured, and what is the maximum insurance cover?
Yes, valuable items are allowed. A third-party company provides the insurance, and the maximum cover depends on the customer's activity โ the insurance company the business contracts with then sets the cover.
Is there a two-hour delivery service?
Yes.
What are the delivery limits inside and outside the city?
Inside Riyadh.
Does two-hour delivery cover restaurants or food?
No, it does not cover restaurants or food.
Do you offer refrigerated shipping, and what temperature do your vehicles hold?
Not available at the moment.
Do you offer storage, preparation, and packaging?
Not available at the moment.
What is the minimum and maximum weight you can ship?
From 0 to 15 kg.
Is cash on delivery available, what does it cost, and is card payment available?
Yes, cash on delivery is available. It costs SAR 7, and card payment is available.
How is the shipping or delivery price calculated?
The shipping price is based on the merchant's expected number of daily orders.
If a courier is available for home pickup, when does the courier come?
Immediately after the merchant gives the pickup instruction.
Is there a return service if the customer does not receive the goods, and what does it cost?
Yes. It costs half the shipping value for the first order.
If a shipment is delayed or the products are damaged, what happens and who covers the cost?
If the fault or damage was caused by the shipping company, the company covers all costs and losses.
How long does delivery take inside the merchant's city, and how long does shipping take?
Delivery inside Riyadh takes place within 24 hours of the order being collected.
Handing pickup, tracking, and collection to one partner keeps your Riyadh orders moving while you spend your time on the store instead of the logistics.