Tracking payments and managing balances in your online store can sometimes feel overwhelming, especially when multiple financial processes are involved. Delays or unclear transactions may lead to accounting errors or confusion.
In this guide, we’ll explain how the Wallet & Invoices section works in UAE stores, and how you can use it to manage your store balance, subscriptions, and purchase invoices with full transparency.
📌Article overview
- Store wallet overview
- Wallet & invoices page
- Managing store balance
- Electronic payments balance
- Viewing transaction history
- Filtering and sorting transactions
- Frequently asked questions
Store wallet in Salla
Your store wallet helps you manage financial activity through two main balances:
- Store balance
- Electronic payments balance
These balances allow you to organize subscription payments, platform purchases, and financial records.
Wallet & invoices page
To access the wallet:
- From the main menu, open the All tab.
Under Settings & Tools, click Payment Methods.
- Select the Wallet & Invoices tab.
This page contains the following sections:
1. Store balance
The wallet includes:
- Store Balance
What is store balance used for?
Store balance can be used for:
- Automatic subscription renewals
- Purchasing services or apps from the Salla App Store
Electronic payments balance
Note: The electronic payments balance is not available for UAE stores.
Payments are processed directly through the Tap Payment Gateway, and settlements are handled between Tap and the merchant.
2. Billing settings
The wallet & invoices page also includes Billing Settings, where you can manage:
- Default payment methods
- Invoice email preferences
- Company billing information
For more details, refer to: Billing settings in your store (UAE).
3. Active subscriptions
This section shows all subscriptions currently active in your store.
Cancel auto-renewal
To stop auto-renewal for any subscription:
- Click the (...) menu next to the subscription
- Select cancel auto-renewal
Subscription status indicators
You can identify renewal status by:
A ✓ icon for subscriptions with auto-renewal enabled
A – icon for subscriptions without auto-renewal
Export subscriptions
You can export your active subscriptions list:
- From the Active Subscriptions section, click CSV
This will download a file that can be opened in Excel.
4. Purchase invoices
Purchase invoices are issued monthly and include all merchant purchases made through Salla.
This section also provides access to:
Credit notes
Credit notes are issued to document refunded amounts resulting from returned purchases or canceled services.
For more details, refer to: Credit notes.
Managing store balance
You can perform several actions to manage your Store Balance:
1. Add balance
To add funds:
- Click Add Balance
- Enter the amount
- Choose the transfer method
- Fill in the required details
- Click Add Balance
2. Withdraw balance
Note: Withdrawing store balance is currently not fully available in the UAE.
For more details, please contact Salla Support.
If available, the withdrawal process includes:
- Click Withdraw Balance
- Enter the amount
- Click Confirm Withdrawal
Withdrawal schedule (when applicable)
- Requests are reviewed on Monday at 8:00 AM
- Transfers are processed on the following Tuesday
Withdrawal may fail if:
- There are open complaints on the store
- Bank account information is incorrect
Viewing transaction history
To view store balance transactions:
- Click transaction history
A full record of wallet operations will appear.
Filtering and sorting transactions
To filter transactions:
- Click Filter
- Select one or more filter conditions
- Click Show Results
This helps you quickly locate specific operations.
Frequently asked questions
What is the payout mechanism for merchants?
Payouts are handled according to the merchant settlement mechanism defined in the store verification agreement.
Does store verification affect wallet features?
Yes. Store verification is required to withdraw funds from the Store Balance.