Looking for a cheaper way to get orders to customers without paying for door-to-door delivery every time?
RedBox is a fast, low-cost shipping company available through Salla's discounted waybills. It works through smart lockers spread across more than 60 cities in the Kingdom: you hand the shipment to a RedBox courier or drop it into a smart locker yourself, and it is delivered to the pickup point the customer chose. The customer gets a code by message as soon as it arrives and collects the order with it. In this guide, you'll learn how to connect RedBox to your store, set its pricing, and how the service works.
To connect RedBox, open (Store settings) in your Salla dashboard, click (Shipping and delivery options), and enable RedBox. Then open the (Offer details) tab, enter the offer name and the rest of the required details, and click (Save). Shipping rates and cash on delivery are set on the (Shipping rates) tab.
📌 Article overview
- What RedBox is
- How to connect your store to RedBox
- Frequently asked questions
What is RedBox?
RedBox is a fast, economical shipping and delivery company included in Salla's discounted waybills. The model is built on smart lockers in more than 60 cities across the Kingdom. You either hand the shipment to a RedBox courier or deposit it in a smart locker yourself; RedBox then moves it to the point closest to the customer, the one the customer selected in advance. The customer receives a code the moment the shipment arrives and uses it to collect the order.
👣 How to connect your store to RedBox
1. From the side menu of your dashboard, click (Store settings).
2. On the store settings page, click (Shipping and delivery options).
3. On the shipping and delivery options page, enable RedBox.
4. On the (Offer details) tab, enter the offer name and the other required details, then click (Save).
❓ Frequently asked questions
What does RedBox shipping cost the merchant?
SAR 14.95, including VAT.
How do I set RedBox shipping rates?
Open the (Shipping rates) tab and enter your rates.
For more detail, see Shipping and delivery option settings.
How do I turn on cash on delivery?
On the (Shipping rates) tab, enter the rates for the cities and regions you want, then switch on (Enable cash on delivery).
RedBox charges 2.5% of the transaction value for cash on delivery, before VAT. You can set your own cash-on-delivery fee for customers, then click (Save).
- Charge more than the company's fee, and the difference is added to your wallet as profit.
- Charge less to encourage customers to buy, and the difference is deducted from your balance.
When is cash-on-delivery money transferred to the merchant?
Twice a week. Amounts are released on Sunday and Wednesday and reach the merchant on Monday and Thursday.
Which cities does RedBox cover?
Merchant drop-off (pickup) and customer shipping and delivery both cover these cities:
Riyadh, Al Kharj, Diriyah, Buraydah, Unayzah, Al Bukayriyah, Ar Rass, Dammam, Khobar, Dhahran, Qatif, Tarout, Sayhat, Ras Tanura, Jubail, Al Ahsa, Hofuf, Al Mubarraz, Madinah, Jeddah, Makkah, Abu Arish, Al Ghat, Dawadmi, Hafar Al Batin, Hail, Huraymila, Al Majmaah, Al Muzahmiyah, Najran, Al Quwayiyah, Shaqra, Abha, Khamis Mushait, Yanbu, Taif, Tabuk, Rabigh, Jazan.
How does the order reach the customer?
You deposit the shipment in the nearest RedBox locker, and a RedBox courier moves it to the locker the customer chose.
Is refrigerated shipping available?
Not at the moment.
What does RedBox offer?
- Same-day or next-day delivery within the same city.
- Support for cash on delivery.
- Delivery in 3 to 5 days to other cities.
- Returns collected from customers without printing a waybill.
- The option for the customer to authorize someone else to collect the shipment by sharing the pickup code with them — the customer then carries full responsibility for it.
- More than 1,000 RedBox points in cities across the Kingdom, including Riyadh, Qassim, Jeddah, Dammam, and Makkah.
You can see every RedBox location here: browse RedBox point locations.
How long does delivery take?
- Same city: same day or next day.
- Major cities: 2 to 3 business days.
- Villages: 3 to 5 business days.
What kind of transport is used?
Dry, non-refrigerated transport. Fresh food and anything affected by heat cannot be shipped.
What happens if the customer doesn't choose a locker?
The shipment is held in the RedBox warehouse for 24 hours while the customer picks the nearest location. If the customer still hasn't chosen one, RedBox contacts the merchant.
Does RedBox provide packaging materials?
Not at the moment.
Can the customer see where the RedBox lockers are?
Yes. Once the waybill is issued, the customer receives a message naming the locker closest to their location, and collects the order there when it arrives.
How do I switch RedBox off in my store?
On the shipping company settings page, under shipping and delivery options, turn (Hide shipping company from the checkout page) on or off.
