Give your customers more flexibility at checkout with Tamara. Tamara allows eligible customers to buy now and pay later or split their purchase into installments, while your store receives payment according to your agreement with Tamara.
In this guide, you'll learn what Tamara is, what you need before activating it, how to connect your Tamara account to Salla, and how installments and merchant settlements work.
What is Tamara?
Tamara is a Buy Now, Pay Later (BNPL) payment method that gives eligible customers more flexibility when paying for their purchases.
Customers can split their purchase into 4 payments. Additional installment options, such as 6 or 12 payments, may also be available if they are included in your merchant agreement with Tamara and the customer is eligible. These additional options are shown by Tamara when the customer continues to Tamara to complete their payment.
Before you activate Tamara
How to activate Tamara on your store
To connect your Tamara account to Salla:
1. From your Salla dashboard, select All.
2. Under Settings & Tools, select Payment Methods.
3. Go to the Buy Now, Pay Later section and select Tamara.
4. Enter the Merchant Key and Public Key associated with your Tamara account.
5. Review the available Tamara settings and applicable terms.
6. Select Save.
Note: If your store is located outside Saudi Arabia, contact Tamara directly to complete your merchant account setup and activation.
Once activated, Tamara will appear as an available payment option for eligible customers at checkout.
What happens when a customer pays with Tamara?
1. The customer chooses Tamara as their payment method.
2. They continue to Tamara to complete the payment process.
3. Tamara displays the payment or installment options available based on the customer's eligibility.
4. After the payment is successfully confirmed, you can prepare and ship the order as usual.
5. Tamara collects the customer's payments and settles the order amount with your store according to your merchant agreement.
Frequently asked questions
Why does checkout show only 4 payments when my Tamara agreement supports more?
Salla displays 4 payments by default during checkout. This does not limit the installment options available to the customer. When the customer continues to Tamara to complete payment, Tamara can display all eligible installment options included in your agreement, such as 6 or 12 payments, when applicable.
What are the benefits of adding Tamara to my store?
Tamara gives customers more flexibility when paying and provides an alternative to paying the full order value upfront or using cash on delivery. Tamara also manages customer payment collection, while your store receives its settlement according to your merchant agreement with Tamara.
Does Tamara support UAE dirham?
Yes. Tamara supports UAE dirham (AED) and Saudi riyal (SAR). You can manage available currencies through your Tamara account. If a currency is not available or you have questions about account eligibility, contact Tamara directly.
Does Tamara charge customers interest or hidden fees?
Tamara does not charge customers interest or hidden fees for using the service. Any other applicable terms are subject to Tamara's customer terms and policies.
How much does Tamara cost for merchants?
Merchant pricing is agreed directly between Tamara and each merchant. Fees can vary depending on factors such as your products, transaction values, and other commercial considerations. Contact Tamara to confirm the fees that apply to your business.
What happens if a customer has an issue with an order or does not receive it?
Your store remains responsible for fulfilling the order, including product quality and delivery. If an order needs to be cancelled or refunded, process it according to your store's refund policy and Tamara's applicable process. Collection or settlement can continue until the refund has been processed and approved where required.
Which payment methods can customers use to pay Tamara?
Tamara supports multiple ways for customers to make their payments. The available options can vary by market and customer account. Customers will see the payment methods available to them directly through Tamara when making a payment.
When will I receive my Tamara settlements?
Tamara settles your store's payments according to the settlement schedule agreed in your merchant contract. Settlement timing can therefore vary between merchants. Check your Tamara agreement for the settlement schedule that applies to your store.
Who transfers the value of orders paid through Tamara to my store?
Tamara is responsible for settling orders paid through Tamara with the merchant, according to the agreement between Tamara and the store.
How are refunds handled for Tamara orders?
Refunds are handled according to your store's refund policy and Tamara's applicable refund process. Make sure the refund is processed correctly through the relevant system so the customer's Tamara payment schedule can be updated.
Does my Salla store need to be verified before I can activate Tamara?
Yes. Your Salla store must be verified before you can connect and activate Tamara.
Which Salla plans support Tamara?
Tamara is available on Plus, Pro, and Special.